Currently the policy thresholds are automatically set by our algorithms, and the policy is triggered on a per minute rate basis and one hour time window. This has caused alert fatigue for the customer because so many notifications are generated every few minutes based on these thresholds that they aren't able to update or customize.

Ability to add customized logos, hyperlinks, and change the text of the notification email so it makes more sense for our organization.

As the notification stands now, it's generic and we want to make it more descriptive.

For a retention policy, the retention notification is sent to the owner 14 days prior to the expiration date. It looks like this is the only reminder the owner receives.

REQUEST: When the Allow Content to be Deleted by Users option is selected, all admin to customize follow-up reminders to the Owner/Co-Owners once the retention period has passed. This option does not auto-delete the content so reminders would help ensure that they review the file and delete if necessary.

Right now, in order for a co-admin to be able to view and edit Legal Hold policies (matters), they need a weird mix of unintuitive co-admin permissions (including 'view users content').

Right now, the Upload, Sharing, and Download policies have various options in the 'Then take this action(s)' section of the Policy.

REQUEST: Add ability to use Content Classification as part of the 'Then take this action(s)' section.

Allows for greater granularity

Scenario: A user deletes a folder and the admin, from content manager, is looking to quickly see which files were in that folder. Conversely, if a file is deleted, it's not easy to see which folder it was in.

Allow to freeze file and folders, which will not allow any collaborators including the owner to create new versions of the files, to prevent move content in trash, to prevent change metadata. The purpose is to manage enterprise records. May be some sort of retention policy that lets us do the above. The current lock feature does not provide the level of freeze we are looking for.

Today, when item(s) are deleted from the trash it shows up in the Events stream as a general DELETE event. You are not able to tell if the item was in trash or a regular folder. Would be great to have a distinction of event type such as DELETE vs DELETEFROMTRASH.

This is important because there are scenarios to identify when a file is emptied from Trash and thus unrecoverable (outside the 14 day window).

This notion exists with legacy storage or RM systems. From a business perspective, this is something we would need in case of business divestiture.

Then, content under retention related to the divested branch/subsidiary/activity would have to be transferred to its new owner.

The "view users content" setting is needed to apply retention policies to content that you don't personally have access to.

This setting is quite restrictive given that only one person in our company has "view users content" access.

It seems like there should be an additional setting or way to apply retention to users content without relying on this checkbox

When an admin triggers a policy they set up and receives an email alert, they click on "View Users Activity."

This link navigates them to the reports landing page. Instead they would like to be routed to the user activity page that shows why the policy was triggered (i.e. shown information on User, Dates and # of downloads.)

The exception clause is "An Exception." Even with quotation marks, this breaks into two phrases.

Certain departments within the company need to download a lot of information, while it would be unusual for other departments to have downloaded more than a few files.

Some of our documents are over 100 pages, so it is time consuming to have to sift through them to find what triggered the policy to quarantine it.

Only > 3 standard deviations notifications during working hours (i.e. >37 downloads in 1 hour, therefore a high setting for low sensitivity)

Anything >1 standard deviation during non-working hours (i.e. a low setting, or high sensitivity)

Allow owners to permanently delete content even if it is in a folder that is under retention policy.

Legal would like owners to have the ability to still purge content when necessary (without moving the content to a different folder).

It's desired that Notification Policies have the ability to notify if an external collaborator is added that is not part of the EID's domains.

Currently, companies must set a notification policy and detail all of the domains they want a notification policy for.