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  1. Ability to customize download policy thresholds

    Currently the policy thresholds are automatically set by our algorithms, and the policy is triggered on a per minute rate basis and one hour time window. This has caused alert fatigue for the customer because so many notifications are generated every few minutes based on these thresholds that they aren't able to update or customize.

    8 votes

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    not planned  ·  jfain responded

    We will be looking at how to reduce the noise but it might not be through enabling customization.

  2. 1 vote

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    not planned  ·  Anonymous responded

    While the request here is clear, this is not planned on our roadmap. The workaround would be to alert a set of admins on the account and have them deactivate or make the user inactive.

  3. Customize Upload Policy Email Notifications

    Ability to add customized logos, hyperlinks, and change the text of the notification email so it makes more sense for our organization.

    As the notification stands now, it's generic and we want to make it more descriptive.

    4 votes

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  4. When the Allow Content to be Deleted by Users option is selected, allow admin to customize follow-up reminders

    For a retention policy, the retention notification is sent to the owner 14 days prior to the expiration date. It looks like this is the only reminder the owner receives.

    REQUEST: When the Allow Content to be Deleted by Users option is selected, all admin to customize follow-up reminders to the Owner/Co-Owners once the retention period has passed. This option does not auto-delete the content so reminders would help ensure that they review the file and delete if necessary.

    1 vote

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    not planned  ·  Anonymous responded

    This is an interesting use case. We will re-consider this work if we find it has a large impact on a substantial amount of our users.

  5. Change Co-Admin Permission to Only Require 'View & Edit Policies'

    Right now, in order for a co-admin to be able to view and edit Legal Hold policies (matters), they need a weird mix of unintuitive co-admin permissions (including 'view users content').

    1 vote

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  6. Add Content Classification as a 'Then take this action' Option for Sharing / Upload / Download Policies

    Right now, the Upload, Sharing, and Download policies have various options in the 'Then take this action(s)' section of the Policy.

    REQUEST: Add ability to use Content Classification as part of the 'Then take this action(s)' section.

    1 vote

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  7. 0 votes

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  8. Unable to see file/folder/metadata details when viewing deleted files

    Scenario: A user deletes a folder and the admin, from content manager, is looking to quickly see which files were in that folder. Conversely, if a file is deleted, it's not easy to see which folder it was in.

    1 vote

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  9. Allow to freeze changes to file and/or folders

    Allow to freeze file and folders, which will not allow any collaborators including the owner to create new versions of the files, to prevent move content in trash, to prevent change metadata. The purpose is to manage enterprise records. May be some sort of retention policy that lets us do the above. The current lock feature does not provide the level of freeze we are looking for.

    0 votes

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  10. Trash deletion is explicitly reported in the Events stream

    Today, when item(s) are deleted from the trash it shows up in the Events stream as a general DELETE event. You are not able to tell if the item was in trash or a regular folder. Would be great to have a distinction of event type such as DELETE vs DELETEFROMTRASH.

    This is important because there are scenarios to identify when a file is emptied from Trash and thus unrecoverable (outside the 14 day window).

    0 votes

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  11. Privileged delete

    This notion exists with legacy storage or RM systems. From a business perspective, this is something we would need in case of business divestiture.

    Then, content under retention related to the divested branch/subsidiary/activity would have to be transferred to its new owner.

    0 votes

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  12. Permissions requirements to apply retention Governance

    The "view users content" setting is needed to apply retention policies to content that you don't personally have access to.

    This setting is quite restrictive given that only one person in our company has "view users content" access.

    It seems like there should be an additional setting or way to apply retention to users content without relying on this checkbox

    0 votes

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  13. View User Activity workflow

    When an admin triggers a policy they set up and receives an email alert, they click on "View Users Activity."

    This link navigates them to the reports landing page. Instead they would like to be routed to the user activity page that shows why the policy was triggered (i.e. shown information on User, Dates and # of downloads.)

    0 votes

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  14. Upload policies support quarantine of custom phrases with commas, the delimiter in the UI and CSV

    The exception clause is "An Exception." Even with quotation marks, this breaks into two phrases.

    0 votes

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  15. Notifications on mass downloads different by groups/departments

    Certain departments within the company need to download a lot of information, while it would be unusual for other departments to have downloaded more than a few files.

    0 votes

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  16. Provide ability to see what piece of the policy a document met that flagged it for quarantine.

    Some of our documents are over 100 pages, so it is time consuming to have to sift through them to find what triggered the policy to quarantine it.

    0 votes

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  17. Governance Download Policy settings to be conditional upon defined working hours.

    Only > 3 standard deviations notifications during working hours (i.e. >37 downloads in 1 hour, therefore a high setting for low sensitivity)

    Anything >1 standard deviation during non-working hours (i.e. a low setting, or high sensitivity)

    0 votes

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  18. 0 votes

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  19. Allow owners to permanently delete content even if it is in a folder that is under retention policy.

    Allow owners to permanently delete content even if it is in a folder that is under retention policy.

    Legal would like owners to have the ability to still purge content when necessary (without moving the content to a different folder).

    0 votes

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    not planned  ·  Anonymous responded

    While we have considered retention policies that do not block early deletion, this is not something we plan on pursuing right now.

    The original purpose behind retention was to support highly regulated use cases. With more customers requested this “non-regulatory mode”, this may become prioritized later.

  20. Notification Policy - Notify if not part of certain domains

    It's desired that Notification Policies have the ability to notify if an external collaborator is added that is not part of the EID's domains.

    Currently, companies must set a notification policy and detail all of the domains they want a notification policy for.

    0 votes

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    not planned  ·  Anonymous responded

    While this is possible to implement, we are not making significant changes to sharing policies in the near future.

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