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102 results found

  1. Automatic update of Box tools from the company LAN via a proxy.

    Box Tools automatic update fails in an environment where Internet communication is performed from the company LAN via a proxy.

    Please change the BoxTools update "Box Edit Upgrade Service" to the specifications that read the ProxySetting of CurrentUser in the Local System and communicate.

    With the current specifications, automatic updates are not possible.
    Therefore, every time there is a version update, a manual update is performed, which takes a lot of man-hours.

    (OS used: Windows10)

    We have verified and confirmed the following. (The log file has also been confirmed.)

    (1) If the logon of "Box Edit Upgrade Service" is "Local…

    5 votes

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  2. I would like to see the "running application" pop-up automatically removed after the application is opened.

    When you open a native Office application in Box Edit, Box displays the message "Running application".

    The above message remains even after the file is opened, but it's hard to tell if the file is open or not, so can you change the function so that it disappears automatically after the application is launched in Office?

    【日本語】------------------------------------------------------------
    Box EditでOffice系のネイティブアプリを開いた際に"アプリケーションを起動しています"というメッセージがBoxには表示されます。

    上記メッセージはファイルが開いた後も残り続けますが、ファイルが開けているかどうかが分かり辛いため、Officeでアプリが起動された後、自動で消えるように機能を変更して頂けますでしょうか?

    5 votes

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  3. ”Box Edit” ”logs”

    About the addition of the automatic log deletion function of Box Edit

    I understood that the current maximum value for log storage is as follows
    (現在のログ保存の最大値は以下のようになっていると理解しています。)

    ・Box Edit log: 5 files with a maximum of 5MB per day
    ・Local Com Server Log: 5 files of up to 5MB per day
    ・Upgrade Service Log: 10 files with a maximum of 10MB per day

    Although there is an upper limit per day, the Box Edit logs will continue to accumulate forever.
    We are concerned that if we use the system for a long period of time, the storage capacity will keep increasing…

    5 votes

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  4. All FQDNs should be published in a Json file

    The FQDN you are publishing is incomplete and Box Edit fails to upload the file when I configure FW based on this content.
    https://support.box.com/hc/en-us/articles/360043696434

    It would be nice to publish the FQDN in a Json file, just like Microsoft is doing.

    5 votes

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  5. Ability to PAUSE during an audio recording in BOX CAPTURE

    During an audio recording, be able to PAUSE, then continue with same recording - so all audio is contained in same audio file (for transcription) Example; audio interviews; record intro with identifying information, including confidential ID, pause recording, then invite interviewee into interview, then re-start recording. When we send these files for transcription the confidential identifying information is included at the beginning of each file - but the interviewee is not aware of the confidential ID.

    5 votes

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  6. Select new save location if Box Edit save fails

    When Box Edit fails to save the file, it saves the data to Desktop.
    We would like to change this to other folder.
    Please consider to add the function which allow the customer to change the folder where the file will be saved when Edit fails.

    5 votes

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  7. Box Edit cache parameter to be modifiable

    Want the Box Edit cache parameter to be modifiable (Currently set as deleted after 7 days) or option for cache to clear as soon the sync process has completed

    4 votes

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  8. Ability to manually update Box Tools

    If Box Tools fails to update automatically, you may need to install or reinstall the latest version of the installer (after uninstalling Box Tools).

    Depending on the company, installation may require administrator privileges on the PC, and updating may not be easy.

    Therefore, it is very convenient to develop a button that can be updated without installation as a standard function of Box Tools.

    4 votes

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  9. Output the hostname of the upload destination to the Box Edit log

    Box Edit selects the upload destination host from the preflight response, and the upload destination is vary.
    If the customer has a strict set of FW rules, only certain files may fail to upload, in which case you will need to get a network capture to verify the destination host.
    Obtaining network captures is a difficult operation for endusers to perform, and it is taking a long time to resolve the issue.
    Please consider outputting the selected hostname to the log.

    4 votes

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  10. Please put the tag button back on the page! I hate having to search for it everytime I need to tag a document (for a weird reason if you hig

    Please put the tag button back on the page! I hate having to search through the drop down with the new updates. Weirdly, it appears when you highlight more than one document - but we need it back when only tagging one document!

    4 votes

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  11. Ability to set default application for Box Edit opening .md file

    Sometimes Box Edit opening files in the program not set as default on MacOS

    If a user installs Xcode on Mac OS, the user cannot open .md files with default application which set on Mac OS. The user would like to open .md file with Atom.app but it opened with Xcode.
    User can do nothing to change the application. it is the OS that it's selecting XCode when it's installed.

    4 votes

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  12. Open With option for G-Suite with .doc or .xls files

    Allow users to utilize Box for G-Suite with older Office File types, such as .doc or .xls files.

    4 votes

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  13. Error Messaging - Update 'File Type Not Supported' Error Message to Be More Specific When the Error is Not Related to File Types

    This is a request to update error messages for Box Edit to be more specific.

    Currently, the red bar that says 'Box Edit does not support this file type' appears for a variety of reasons not limited to just errors due to file type incompatibility. Users could see that error message when trying to use Box Edit with a PowerPoint, Word, or any other supported file type.

    This error also occurs when the Web App is having issues connecting to Box Edit on the actual computer and in other scenarios that are entirely unrelated to file types.

    For this reason,…

    4 votes

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  14. We would like to see Box Tools improved to support an on/off switch for proxies

    Currently Box Tools does not support the ON/OFF switch for proxy settings, so Excel cannot be used without restarting Box Tools when switching to a connection to another company's service.
    It is inconvenient to restart Box Tools every time we connect to another company's service, so we would like to see Box Tools improved to support an on/off switch for proxies so that Excel can be used without restarting Box Tools.

    <Box ToolsがプロキシのON/OFFのスイッチに対応するよう改善してほしい>
    現状Box Toolsがプロキシ設定のON/OFFのスイッチに対応していないため、他社サービスの接続へ切り替えの際にBox Toolsを再起動しないとExcelが利用できません。
    他社サービスの接続のたびにBox Toolsを再起動するのは不便なので、Box Toolsを再起動しなくてもExcelが使えるようにBox ToolsがプロキシのON/OFFのスイッチに対応するよう改善してほしいです。

    3 votes

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  15. Ability to go back to the root directory of the box tenant

    When editing documents in box, you should leave the file path at the top of the document preview as well as include a mechanism for going back to my box tenant. Navigating backwards via the browser stops all edits and is delayed. Being able to tell box ignore changes and go back to the box directory listings is a better behavior for the user.

    3 votes

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  16. Box Tools: Change Cache location

    Ability to customise the location of Box Tools folder

    We would like to have the feature to customise the location of Box Tools folders such as logs and cache folder. We want to have those under drive of other volume letter instead of the default location under C drive. This is because the storage size of C drive can be limited.

    3 votes

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  17. Ability to find a file or folder using just the ID.

    Is Box working on an easier tool to lookup files and folders based off of ID?

    I'd like to suggest a box tool where we can find the file and folder using just the ID. Having to run a 40+ min report on all of our files and folders anytime a user asks is very time consuming. I get 5+ requests a day.

    3 votes

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  18. customized page

    Customizable Box Tools Web Page - When a user is logging into Box, the Box Tools page displays, allowing Box Tools to check / verify security of the user's machine prior to entering the Box environment. However, this web page is not modifiable and because of that, can cause end user confusion. For example, the page displays text to download Box Tools, but if the user already has the package installed, that is not necessary information. This page should be customizable to allow for organizations to add their support contact information and instructions on what to do.

    3 votes

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  19. Add metadata information as a border when printing a document

    Adding metadata information as a border when printing a document

    3 votes

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  20. Hide Box Edit icon in System Tray

    We like the ability to hide the Box Edit icon in System Tray

    3 votes

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