667 results found

1. On Mac, Box Drive has problems opening files after install of Box Tools

   I use Box Drive on my Mac. Ever since installing Box Tools, I am having problems opening files. In particular, after a file was recently opened, changed, and closed, the file seems to get "stuck" syncing back to Box. It freezes up and will no longer re-open or finish uploading unless I fully quit Box Drive and restart it. This happens even if I tell it to refresh the folder or wait for an extensive period of time.

   I'm not sure why there is no better way to report a bug, but my "idea" is for this bug to please be fixed :)

   I use Box Drive on my Mac. Ever since installing Box Tools, I am having problems opening files. In particular, after a file was recently opened, changed, and closed, the file seems to get "stuck" syncing back to Box. It freezes up and will no longer re-open or finish uploading unless I fully quit Box Drive and restart it. This happens even if I tell it to refresh the folder or wait for an extensive period of time.

   I'm not sure why there is no better way to report a bug, but my "idea" is for this bug to please… more

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2. offline files and selective sync

   I would like to see the ability to mark files and folders for local or offline storage. Currently box drive allows for only the folder to be marked offline or downloaded locally. When I don't need to have a file downloaded anymore there is not a way for me to mark them offline. I have tried marking the folder offline but that doesn't work to make the files I want offline. Additionally, this would cause all files that I do want locally to become offline. Dropbox currently has the ability to selectively sync the files and or folders that I would like to see. Like box drive, I can choose to have all files and folders visible and in offline mode. However, unlike box drive, Dropbox is allowing the files or folders to be worked on and afterwards, either marked as offline only or made invisible by using their selective sync technology which keeps the data online but not visible locally on the computer. Personally I keep most of my data online in their file structures and download/upload work that I need to open on the computer programs. The box drive software doesn't work as intended and needs these features to make it better.

   I would like to see the ability to mark files and folders for local or offline storage. Currently box drive allows for only the folder to be marked offline or downloaded locally. When I don't need to have a file downloaded anymore there is not a way for me to mark them offline. I have tried marking the folder offline but that doesn't work to make the files I want offline. Additionally, this would cause all files that I do want locally to become offline. Dropbox currently has the ability to selectively sync the files and or folders that I… more

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3. Box Drive & Box Shield

   Currently Box Shield classifies copy & pasting within Box Drive as downloading which results in a false alarm notification. It would be great to be able to see the difference between moving files and actually downloading files from a Box report.

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4. Issue with File Viewing Recorded as Editing ファイル閲覧が編集として記録される問題

   I would like to request an improvement regarding the issue where simply viewing a file is recorded as editing. Viewing and editing are different activities and should be recorded and displayed separately.

   ファイルを閲覧しただけでも編集者として記録される現象について、改善を希望します。閲覧と編集は異なるアクティビティで、別々に記録・表示されるべきだと考えます。

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5. Show who has locked a file in Box Drive

   In the Webapp you are able to see who has locked a file, in Drive you cannot see this unless you navigate to the web. Heavy Drive users/customers require this information in the Drive UI

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6. Add history to box drive search box as it is ussual in all good software!

   There is no history in box drive search box! Viewed/edited files are even missing in the last open files in word or excel! Why I must enter search criteria again and again? Hire an UX specialist to tell you what to do!

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7. Enabling external links/references in excel workbooks

   In Excel any external references (e.g. in macros or other workbooks) are disabled, for data driven companies who use excel heavily it would be ideal to have these functions available in box drive. Using Box online can be limiting.

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8. prevent file download to local drive for editor

   We would like to have the ability to prevent a user with editor access from being able to download the shared folder content.
   According to https://support.box.com/hc/en-us/community/posts/13404788095507-Restrict-download-access, it seems not possible.

   Our goals are:
   - Allow them to create files/folder, and to edit them from within the Box drive.
   - Prevent them from downloading the files into their local drive and take it with them.

   As a security measure of data loss prevention.

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9. Please automatically close the tab of the browser we used to log in after completing the login process.

   The login method from Box Drive has been changed to using a web browser.
   Currently, the behavior is that the tab of the web browser used for login authentication remains after login is completed.
   The administrator is troubled by the many inquiries from end users asking if closing this tab will cause any problems.

   　Reference：
   　https://support.box.com/hc/en-us/articles/18240130435219

   [Proposal 1]
   Please automatically close the tab of the browser we used to log in after completing the login process.

   [Proposal 2]
   If realization of [Proposal 1] is not possible, please display the following:
   "This tab will not be used after login is complete. Please close the tab if not needed."

   ＜ログイン完了後、ログインに使用したブラウザのタブを自動的に閉じてください＞
   Box Driveからのログイン方法がWebブラウザを使用する方法に変更されました。
   現在、ログイン認証に使用したウェブブラウザのタブがログイン完了後も残る挙動となっています。
   エンドユーザーから「このタブを閉じると問題が発生するのではないか」という問い合わせが多く、管理者は困っている状況です。

   　参考：
   　https://support.box.com/hc/ja/articles/18240130435219

   ■提案1
   ログイン完了後、ログインに使用したブラウザのタブを自動的に閉じてください。

   ■提案2
   もしも、[提案1]が実現できない場合は、以下のように表示してください：
   【ログイン完了後、このタブは使用しません。不要な場合はタブを閉じてください。】

   The login method from Box Drive has been changed to using a web browser.
   Currently, the behavior is that the tab of the web browser used for login authentication remains after login is completed.
   The administrator is troubled by the many inquiries from end users asking if closing this tab will cause any problems.

   　Reference：
   　https://support.box.com/hc/en-us/articles/18240130435219

   [Proposal 1]
   Please automatically close the tab of the browser we used to log in after completing the login process.

   [Proposal 2]
   If realization of [Proposal 1] is not possible, please display the following:
   "This tab will not be used after login is… more

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10. Better (or customizable) bandwidth limits for wedding media companies

    Better (or more customizable) monthly bandwidth limits and no transfer speed limitations. I run a wedding media company that does about 200TB of bandwidth/year. Coming from Dropbox, I think there is definitely a vacuum in the market for a cloud company to pick up their slack, especially for wedding producers...

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11. BoxDrive behavior of files with the “Browser Use Only” classification label

    We are considering setting up a "Browser Only" classification label for collaborative editing of Office applications to enforce download restrictions so that collaborative editing is only possible in the browser.
    However, when a user tries to open a file with the "Browser Only" label, the viewer and previewer will not be able to open the file because of the download restriction.
    Also, when opening BoxNote from BoxDrive, you will be redirected to the browser, but Office files must be opened by right-clicking on Box.com and previewing them, and when editing, you must perform online editing.

    (1) The basic specification of BoxDrive is that the existence of the contents in the invited folder itself is visible, but when you try to open it, if you do not have download privileges, you cannot download the cached data and cannot open it (editing or even previewing is not possible), but if you do not have download privileges, you can open the cached data in the browser. If you have the preview authority, can you take action such as automatically transitioning to the browser to preview the data?

    If it is difficult to change (1), could you add a function to filter files that cannot be opened from Box Drive (according to conditions such as permissions, labels, etc.)? We are concerned that this will cause confusion among users, lower utilization rates, and unnecessary inquiries, which will lower the efficiency of the entire organization.

    Officeアプリを共同編集するために、「ブラウザーのみ利用」の分類ラベルを設定し、ダウンロード制限をかけブラウザでのみ共同編集できるように強制する運用を検討しております。
    しかし、「ブラウザーのみ利用」のラベルが対がファイルをで開こうとした場合、ダウンロード制限がかかっているためビューアやプレビューアが開くことができない挙動となってしまいます。
    また、BoxDriveからBoxNoteを開くときにはブラウザに遷移いたしますが、Officeファイルは右クリック＞Box.comで開き、プレビューを行い、編集時はOnline編集を実施する必要があります。

    ①BoxDriveの基本仕様として、招待されたフォルダ内のコンテンツの存在自体は見えるのに、いざ開こうとした際に、ダウンロード権限がないとキャッシュデータをダウンロードできず開けない(編集はおろかプレビューすら出来ない)状態ですが、ダウンロード権限がなくともプレビュー権限があるのであれば、ブラウザへ自動遷移してプレビューさせるなりの対応いただけないでしょうか。
    ②①の変更が難しい場合、Box Driveから開くことができないファイル(権限やラベル有無等の条件に応じて)はフィルタ表示させるような機能を追加いただけないでしょうか。BoxDrive上見えているのに、開くことができない運用はユーザの混乱を招き利用率が低下及び、無駄な問い合わせが生じ組織全体の効率が下がることを懸念しております。

    We are considering setting up a "Browser Only" classification label for collaborative editing of Office applications to enforce download restrictions so that collaborative editing is only possible in the browser.
    However, when a user tries to open a file with the "Browser Only" label, the viewer and previewer will not be able to open the file because of the download restriction.
    Also, when opening BoxNote from BoxDrive, you will be redirected to the browser, but Office files must be opened by right-clicking on Box.com and previewing them, and when editing, you must perform online editing.

    (1) The basic specification of… more

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12. <About BoxDrive becoming a native application for Windows 11

    <About BoxDrive becoming a native application for Windows 11
    Until Windows 10, when you right-clicked on a content in BoxDrive, the BoxDrive menu was displayed immediately.
    In Windows 11, the menu does not appear immediately, and the menu finally appears after pressing "right click > check other options".
    We are aware that the menu will appear as before just by right-clicking when it is compatible with Windows 11 native apps, so please take action.
    OneDrive and Notepad++ already support native apps, so only BoxDrive is not as convenient as it should be.
    Although it is a small matter, it causes a lot of stress to users and leads to a decrease in user utilization, so we would appreciate it if you could address this issue.
    ＜BoxDriveのWindows11のネイティブアプリ化について＞
    BoxDriveのメニュー表示について、Windows10までは、BoxDrive上のコンテンツを右クリックすると、BoxDriveのメニューがすぐに表示されておりました。
    Windows11では、メニューがすぐに表示されず、「右クリック＞その他のオプションの確認」を押してようやくメニュー表示される様になります。
    こちらWindows11のネイティブアプリに対応すると右クリックしただけで従来通りメニューが出てくると認識しておりますので、対応をお願いいたします。
    OneDriveやNotepad＋＋はネイティブアプリ対応済のため、BoxDriveだけが利便性が落ちている状態です。
    小さいことではありますが、ユーザに対するストレスは大きくあり、ユーザの利用率の低下につながりますので、ご対応いただけますと幸いです。

    <About BoxDrive becoming a native application for Windows 11
    Until Windows 10, when you right-clicked on a content in BoxDrive, the BoxDrive menu was displayed immediately.
    In Windows 11, the menu does not appear immediately, and the menu finally appears after pressing "right click > check other options".
    We are aware that the menu will appear as before just by right-clicking when it is compatible with Windows 11 native apps, so please take action.
    OneDrive and Notepad++ already support native apps, so only BoxDrive is not as convenient as it should be.
    Although it is a small matter, it causes… more

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13. hidden files

    We use Box Drive for Backup purposes (company policy dos not allow any other product for that purpose). Would be great to have a possibility to upload also the hidden config files which are marked with a dot in front of the filename (e.g. .abc-config) using macbook.

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14. Remove the cautionary message at the bottom of file request page

    At the bottom of file request link, the following message is displayed:

    "Before submitting, please make sure that you trust this site, have the rights to the data and want to share this content to the owner of this file request.
    Box Terms of Service|Box Privacy Notice"

    It does not seem professional at all. As we are paying to use the services, this should not be displayed. Okay if you want to advertise that its Box platform, leave the terms and privacy notice. If you are law firm etc, people are already cautious about sending files. the "advice" seems very heavy handed.

    I have been told there is no way to remove this.

    At the bottom of file request link, the following message is displayed:

    "Before submitting, please make sure that you trust this site, have the rights to the data and want to share this content to the owner of this file request.
    Box Terms of Service|Box Privacy Notice"

    It does not seem professional at all. As we are paying to use the services, this should not be displayed. Okay if you want to advertise that its Box platform, leave the terms and privacy notice. If you are law firm etc, people are already cautious about sending files. the "advice" seems very… more

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15. Online-only applied recursively to mixed folder

    It would be great if you could "online-only" a given folder when its contents within are a mix of partially online and offline.

    My workflow often requires me to have individual files sporadically made available offline within folder structures, over weeks and months. Easy to lose track of what's locally stored and what's not.

    I don't seem to have an option available to click on a given folder with partially offline / partially online files and just tell it to all become "online only" in a recursive manner.

    On these types of partially synced folders, all I see is the "make available offline" option. It would be so great if I could select a partially synced folder and tell it to "online-only" all "offline" files within.

    I see other posts here that describe logging out and clearing the entire Box folder structure to make everything "online-only", but I must maintain some folders as "offline".

    It would be great if you could "online-only" a given folder when its contents within are a mix of partially online and offline.

    My workflow often requires me to have individual files sporadically made available offline within folder structures, over weeks and months. Easy to lose track of what's locally stored and what's not.

    I don't seem to have an option available to click on a given folder with partially offline / partially online files and just tell it to all become "online only" in a recursive manner.

    On these types of partially synced folders, all I see is the… more

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16. Flag mutliple folders for Offline User

    Currently, in order to mark a folder/file for offline, you have to do it individually. It would be nice to have the ability to drag select folders/file and have the context menu provide the option to mark grouped items as available, as you might with any other native Windows function.

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17. Box Drive uses all upload bandwidth when sync

    Set an option to limit the upload (optional and the download) bandwidth when sync is in progress or upload large files, because when devices are connected to slow internet lines, it consumes the entire bandwidth and cannot work properly.
    Note that this is a standad feature of other similar tools.

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18. Visual indicator of "Problem Items" in Box Drive taskbar icon.

    Our users frequently have "Problem Items" or sync errors in Box Drive that they don't know exist. It would be incredible if the "box" icon in the task bar had a (red?) exclamation mark appear when there are persistent sync errors so that a user knows they need to check out the issues and fix them.

    Otherwise they never know there are problems unless they happen to notice a red exclamation mark in the finder/explorer window if they are in the folder with the issue.

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19. Make external folders more obvious in Box Drive and Box Web

    Currently internal and external folders are comingled in Box. Although collections can help organise data in the web app, for those who predominantly use Box Drive this could potentially lead to a DLP issue, particularly where the internal and external folders have nearly identical names. In both Box Drive and Box Web it would be great to be able to choose your own colour coding for these folders e.g. anything external showing red, or the ability to group all of your external folders under one main EXTERNAL folder.

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20. Automatic Size All Columns to Fit for Box Drive

    It would be great if all columns in the box drive could be automatically expanded so that file names are not cut off. This feature is available in another product that we used.

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