Allow admins to see that a user is placed on the email suppression list
When a user is placed on the email suppression list they are unable to receive any notifications from Box. When they create a support case with this helpdesk about this, time is wasted because they cannot see for themselves that this user is on the suppression list due to bouncing emails.
This suggestion is not under consideration for our roadmap. We are currently focusing on improving the performance and UI to manage users in the Users & Groups tab. We will revisit this request to make removal of users from the suppression list self-service in the next 6 months. In the meantime, we will explore short-term options to notify the admin if a user is added to the suppression list.
+1 to this. This is absolutely ridiculous for us to be kept in the blind about this.
Perhaps Box shouldn't suppress emails for things like password resets? Also if you notified the user that they were on the block list and gave them the option to remove themselves, that would be great. At this point this is very annoying. A user will just stop getting emails from Box one day without warning.
Sandy Halim commented
At least, until this can be implemented I would like to request for email notification sent to Admin every time a user is listed on suppression list.
John Nickell commented
Further if the admin were able to remove a user from blacklist, it'd be another step in reducing service tickets. I've run into this issue numerous times until we modified our new user setup to ensure that their mailbox was setup the day before their Box access was added.
Chuck Boeheim commented
Also alert the user, because otherwise the user just wonders why they're not getting notifications and may not ask the admin for action. Also let the admin clear the block without a support case.