Fix file/folder size, counts, dates and storage
I'd like to preface this by saying that this is a bug that needs to be fixed, not an idea. Even so, Box suggested we post this here to get others to chime in and say that this should be fixed.
This is a problem that's been around for at least 1.5 years.
Often, when an account's folders and files are transferred to someone else, the account from which the data was transferred still shows something greater than 0 bytes owned. This becomes a problem for deleting that user, because we can't be sure if the transfer worked, and we don't want to delete an account that has data that will be lost forever. This seems to happen, more often than not, for accounts that have a lot of owned data prior to the transfer.
At the moment the workaround is to have a script run every day to detect when this has happened, and to then create a Box ticket to have someone in Box support run their own homegrown script that rectifies the situation for the individual account. (Note, Box created this script because this is a known problem that they have to regularly fix.) So, it takes our time to detect it and create the ticket, and it takes Box's time to fix it and deal with the ticket. This happens almost every week at least one time.
After 1.5 years, it's about time to fix this readily reproducible problem!
There is a bug that doesn't update the storage after the bin has been emptied meaning you have to contact box EVERY TIME to reset the storage and be able to upload again.
AdminRaymond Chan (Admin, Box) commented
Sometimes we do not see a correct file counts in their folder.