Fix file/folder size, counts, dates and storage
I'd like to preface this by saying that this is a bug that needs to be fixed, not an idea. Even so, Box suggested we post this here to get others to chime in and say that this should be fixed.
This is a problem that's been around for at least 1.5 years.
Often, when an account's folders and files are transferred to someone else, the account from which the data was transferred still shows something greater than 0 bytes owned. This becomes a problem for deleting that user, because we can't be sure if the transfer worked, and we don't want to delete an account that has data that will be lost forever. This seems to happen, more often than not, for accounts that have a lot of owned data prior to the transfer.
At the moment the workaround is to have a script run every day to detect when this has happened, and to then create a Box ticket to have someone in Box support run their own homegrown script that rectifies the situation for the individual account. (Note, Box created this script because this is a known problem that they have to regularly fix.) So, it takes our time to detect it and create the ticket, and it takes Box's time to fix it and deal with the ticket. This happens almost every week at least one time.
After 1.5 years, it's about time to fix this readily reproducible problem!
Tischler, Mark D.
shared this idea
We are on track towards fixing this. We have made significant improvements in our Files, and Folder counts and their related sizes. They now happen in a near realtime speed and we also have a redundant process that runs and fixes these counts nightly. The current improvements are visible in most of your folders browsing experience and the enterprise level counts. We are in process of fixing counts that you can see for a given user, this will release in Calendar year 2024'Q3. There are also few minor improvements planned for the last quarter of the year.
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Anonymous
commented
Facing the same problem. File count on folder view does not match the actual number of files in the folder. is there some additional way to refresh the file count?
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Anonymous
commented
We too are experiencing this. Not sure why this is an issue. One day it did not work, the next day it worked perfectly and quickly. Today it's both, does't work, then an hour later it show partial count of a file uploaded an hour before, but not the ones that were just added. I know there is coding that does this, but is it that complicated?
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Anonymous
commented
There is a big bug that does not properly count the used storage amount. A support ticket has to be submitted every time to reset this. Can a button be added on the admin account page, that when clicked, it runs the Script to reset the storage count? This would bypass needing a support ticket submitted and the support team running the same script repeatedly.
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Anonymous
commented
I 100% agree. I have to submit support tickets about 3-4 times per week to have them reset my storage. It seems like such a basic feature for an online storage and file management company to already have working properly. Their automated response is always that the staff is aware of this problem and is a longer-term goal for the team to tackle. The problem is they have been replying this same way for over 5 years!
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Anonymous
commented
There is a bug that doesn't update the storage after the bin has been emptied meaning you have to contact box EVERY TIME to reset the storage and be able to upload again.
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AdminRaymond Chan
(Admin, Box)
commented
Sometimes we do not see a correct file counts in their folder.