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  1. 1 vote

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    not planned  ·  0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Retention Policies as Deletion Policies

    Files in a folder (or globally) would be purged after a certain period of time, but if a user wants to remove the content before that time, they would be able to do so.

    23 votes

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    1 comment  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Upload Policy Type for folder locations

    'Upload' Policy Type does not provide the option to apply at a folder level. It would be ideal if all policy types had the option to apply it to specific folders.

    3 votes

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    0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Longer log retention period for Legal Holds

    Box retains log data for a year, but we need longer log retention period for Legal Holds.

    3 votes

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    not planned  ·  0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Admin report or interface showing exactly where in a given file the Upload Policy was violated.

    We are leveraging the Policies engine to create Upload Policies to detect and prevent PII from being uploaded into Box. When the upload policy exception is triggered, we would like to see a report or somewhere on the screen exactly where in the document the file violated the policy.

    Ideally, by knowing what exactly triggered the policy, we would then use the 'Mark as False Positive' feature in the Content Manager Quarantine location to improve the Policy Engine's accuracy accordingly.

    1 vote

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    not planned  ·  0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Manage Quarantine Programmatically (via API)

    There is no way to manage the quarantine process programmatically. As a result, we must individually release / delete quarantined files via the UI.

    Given that the policies have a tendency to generate false positives, this process becomes very time consuming and difficult to manage and requires valuable IT time to click buttons (often for hours).

    At our scale, and since we opt to use DLP policies, it's impossible to manage.

    10 votes

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    2 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
    not planned  ·  pmehta responded

    This is an interesting request! However, we have not prioritized it in the short term.

    With additional customer feedback, we may reconsider in the future.

  8. Version number in Legal Holds Report

    Legal Holds Report includes "File Version ID", but this value is like "109680448118".

    We have to call APIs to get the actual version number. It's more useful to include "sequence_id" in Legal Holds Report.

    2 votes

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    0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
    not planned  ·  Jessica Fain responded

    Thank you for the submission! This is not work we have scoped in the near term, but will reconsider with additional customers supporting this suggestion.

  9. Flexible Retention Policies including ability to override existing policies if necessary

    The inflexibility of current retention policies does not allow customers to meet all of their legal obligations. Currently, if a retention policy is placed on a document, it is not possible to permanently delete the document before the retention period is completed.While these retention policies settings may work (and are required) for FINRA compliance, they cannot be used for all use cases. For example, if an organization reaches a legal settlement, and part of the settlement is the destruction of certain content (either one user's content or content specific to the case), this request cannot be completed.

    10 votes

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    on roadmap  ·  1 comment  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Legal holds based on keywords

    Use Case: General Counsel gets subpoenaed to turn over all content related to specific words or phrases

    6 votes

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  11. 1 vote

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    0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
    not planned  ·  Jessica Fain responded

    While this is a very understandable request, most customers are using a third-party eDiscovery tool and therefore we’d like to focus on higher and broader impact features.

  12. 8 votes

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    not planned  ·  2 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Prohibit that an external collaborator deletes files

    When some user invites an external collaborator as "Editor" to some folder, the external user can delete any files in the folder. The deleted file is sent to the external collaborator's trash. It's not good for some security-centric customer, so they need the function to prohibit that an external collaborator deletes files to protect their assets.

    5 votes

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    0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
    not planned  ·  jfain responded

    This should be managed through our existing permissions framework rather than a specific policy. If an external user deletes a file, it also lives in the owner’s trash folder who is a managed user in this instance.

  14. 5 votes

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    not planned  ·  1 comment  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Upload policies catching too many false positives

    137 files flagged so far today for Social Security Violation. Here is the warning information: File attached.

    I am getting so many false positives that I would need a team to look at every single file that gets flagged. The scanning engine is terrible. Please escalate to your internal dev group so it can get fixed.

    2 votes

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    1 comment  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Reports: Replace User ID in the Legal Hold Report with User's Email

    In the current Legal Hold report export (Excel file), users are referred to by their User ID (e.g., 123233124) which isn't really helpful for an admin to identify 'who' that is.

    Using email address would be a much better field to include, either replacing the User ID field OR adding in Email as an additional column.

    3 votes

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    not planned  ·  0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to customize download policy thresholds

    Currently the policy thresholds are automatically set by our algorithms, and the policy is triggered on a per minute rate basis and one hour time window. This has caused alert fatigue for the customer because so many notifications are generated every few minutes based on these thresholds that they aren't able to update or customize.

    8 votes

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    0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
    not planned  ·  jfain responded

    We will be looking at how to reduce the noise but it might not be through enabling customization.

  18. 1 vote

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    0 comments  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
    not planned  ·  Jessica Fain responded

    While the request here is clear, this is not planned on our roadmap. The workaround would be to alert a set of admins on the account and have them deactivate or make the user inactive.

  19. Unified/Global 'All Trash' View

    In larger companies, Content Manager's organization of trash (by Owner) and searching through Usage Logs are both overly cumbersome when looking for a file that a user has 'lost' (aka that's been deleted).

    To ease this pain, please build a unified/consolidated/global 'All Trash' view added somewhere in the Admin Console -- likely in Content Manager.

    From that view, an admin would be able to see:
    1. File/folder name
    2. Date deleted
    3. Owner
    4. Deleted by (user)
    5. Option to permanently delete or restore

    7 votes

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    1 comment  ·  Governance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Customize Upload Policy Email Notifications

    Ability to add customized logos, hyperlinks, and change the text of the notification email so it makes more sense for our organization.

    As the notification stands now, it's generic and we want to make it more descriptive.

    4 votes

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