Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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28 results found
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Ability to log and review user-entered prompts in Box AI
After deploying Box AI to users, it would be very helpful to have the ability to log and review the prompts that users enter.
This would support security and compliance needs, such as detecting potential malicious usage and enabling proper auditing when required.Since Box is a platform where sensitive and confidential information is often stored, having this capability is important for safely leveraging AI features.
50 votes -
AI-Powered Confirmation Before Adding Collaborators/Sending Links
I’d like Box to add an AI-powered confirmation step when users invite collaborators to a file or folder or send shared links to other users. The AI would quickly scan the content, detect PII or sensitive information, understand the context, and check whether the invited collaborator seems appropriate (e.g., external domain, personal email, unrelated teammate). If something looks unusual, Box would display a confirmation prompt asking the user to verify the invitation. This would help prevent accidental oversharing and reduce security risks caused by human error, while still keeping the collaboration workflow smooth.
12 votes -
Can we get the ability to set which agent is the default agent per hub?
It would be great if we could set which agent is the default for each hub. If left blank, then the default Box agent is selected. If we have an agent for each hub, our users may forget to switch the agent as they switch between hubs.
20 votes -
New shortcuts to AI in Box Notes
A new shortcut for Box AI for Box Notes has been released to display the AI prompt field when you enter a space at the beginning of a line in Box Notes.
https://support.box.com/hc/en-us/articles/42854740437011-New-shortcuts-to-AI-in-Box-Notes
I often type a space at the beginning of a line to lower a paragraph, and I had to clear the AI prompt field each time.
It is a small thing, but it is troublesome, so I would like you to change the specification.
Idea 1: Add configuration items to disable shortcuts in the admin console, registry, etc.
Idea 2: Change the shortcut to something else instead…21 votes -
Enable Box AI API for Specific Users or Groups
Currently, the Box AI API can only be enabled or disabled for "all users" at once. To allow custom applications to use Box AI, we have to enable the API for every user in our tenant.
However, it is difficult to estimate how many additional API Units we need to purchase, since we cannot predict how much each user will use the Box AI API. We are also concerned about users utilizing the AI API without proper authorization or oversight.
Just like Box AI for Notes and Box AI for Hubs, we would like to be able to enable or…
14 votes -
Exclude Specific Content from Box AI
As a law firm we need to segregate certain client data from the ability to use Box AI due to legal agreements in place with their clients to not be able to use AI on their data. Currently we would need to turn off Box AI on the whole account in order to achieve this requirement, which is not ideal.
82 votes -
Resize Box AI Prompt Window
Customer would like the ability to resize the Box AI Prompt Window that opens. They use multiple monitors and screens, and need to resize it in order to effectively view the long responses coming back from AI.
8 votes -
Bulk grant and remove permissions to Box Hub.
When BoxHubs is managed by an administrator, it is necessary to be able to grant or revoke access permissions to BoxHubs in bulk in order to manage users who can access BoxHubs.
The current functionality requires granting access permissions to a large number of BoxHubs, which would be too time-consuming to do manually.
For example, a tenant using BoxHubs manages around 80 to 100 BoxHubs,
It would take too much time and effort to do all of this manually, one by one.[日本語訳]
BoxHubsを管理者にて管理している場合に、BoxHubsへアクセスできるユーザー管理を行う目的で、
BoxHubsへのアクセス権限を一括で付与または権限の削除を行えるようにしたい。
現在の機能では多数のBoxHubsに対しアクセス権限の付与が必要になり、手作業で行うには工数がかかりすぎてしまう。
一例として、BoxHubsを活用しているテナントでは80～100程のBoxHubsを活用し管理を行っているため、
これらをすべて手動で一つ一つ手作業で行うには工数がかかりすぎる。19 votes -
AI Redaction
Redaction requirement for PII and Sensitive Information. Additional requirement for AI redaction to automate the process.
17 votes -
Feature to Search Including Past Versions with Box AI
Box AI for Document can only provide answers from the latest version of the stored content.
For example, if someone other than yourself updates a document you created the previous day, you would need to manually open each version of the file and visually check for changes, which is time-consuming and may lead to missing unnoticed changes. It would be convenient if Box AI could extract only the sections with changes by comparing with past versions.We would like to see an enhancement in the AI's capabilities to retrieve data from past histories and provide answers.
In that case, it…19 votes -
Don't make Box AI the default
Please make it possible for users to specify their own preferred default pane in the Preview sidebar, and allow users to remove Box AI from the options. I don't want to use Box AI at all, for anything. I want to be able to choose Activity as the default pane.
9 votes -
Restrict Use of AI by External Collaborators
Currently an external collaborator can run a query on collaborated content if both enterprises have AI enabled (plus a few other restrictions). Create a path, potentially via Shield, to disable the ability to query externally.
9 votes -
Allow Box AI summaries to display by default when a file is opened or selected
It would be helpful if Box AI could automatically show the summary panel by default when a user selects a file or opens it in preview.
Currently, users must manually trigger the AI to see summaries.
For workflows involving many files, default visibility of summaries would improve usability and make Box AI insights more accessible and efficient.4 votes -
Request for UI improvement of Box AI for Hubs
Content: Currently, in Box AI for Hubs responses, sharing reference materials is displayed as a number, which requires a click each time and makes the display difficult to understand.
We would like to request improvements to make it easier to access reference materials, such as by changing the subject line instead of the number.件名：Box AI for HubsのUI改善要望
内容：現在Box AI for Hubsの回答で参考資料の共有は番号で表示される為、都度クリックが必要となり、表示がわかりにくいです。
番号ではなく件名等へ変更する等、参考資料をわかりやすくアクセスできるよう機能改善要望をします。3 votes -
I would love if we could Embed AI Agents, and assign specific AI Agents to specific Hubs.
Hi there! I'm trying to make the power of Box AI accessible to my users. Right now the best thing would be to give them a chatbot to read HR documents, on our Intranet in Sharepoint.
I would love to be able to embed ONLY the Agent into Sharepoint, but so far we can only embed the Box Hub. Therefore if my user wants to ask about their HR benifits, my user has to:
1. Go to the HR Sharepoint Site (where they normally find info on employee benefits, etc.)
2. Unlock the blue/white Box Cloud image (see: "RC HR…7 votes -
BoxAI citations should go to that part of the document on click
The inline citations are nice, but often they just show the information on hover. Then I often need to find keywords and search through the document for added context. I'd prefer that if you click on a citation, the document on the left actually scrolls to that part of the document.
5 votes -
About the accuracy of Box AI for Hubs
I'm trying out the beta version of Box AI for Hubs.
I expected this feature to be able to combine information from multiple documents within Hubs to generate an answer.
However, at the moment, even though there is relevant information in the documentation within Hubs, only general answers are returned, and no satisfactory answers have been obtained.
As it is, it would be difficult to deploy it internally, so we would like to see further improvements in the accuracy of AI.
Please note that all content is written in Japanese.23 votes -
Box AI for Hubs for External Users
Currently, in order for an external user to use AI for a Hub they are invited into, the external user's EID must also have Enterprise Plus AND have enabled AI for Hubs.
We would like an option to grant external users AI access if their EID doesn't have Enterprise Plus. Thank you!
7 votes -
BoxAI save chat to Box Notes or Document
On top of the copy button, you should be able to save your whole conversation to a Box Note or some kind of document. Including links and citations.
Sometimes I will have a back and forth asking and summarizing points in a document and it would be nice to save that history for others to see.
2 votes -
Export Box AI Results as an Excel Worksheet
It would be great to have a feature that could allow Box AI results to be exported as an Excel worksheet.
9 votes
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