Help shape the future of Box
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132 results found
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Request to Pool the Box Agent Daily Limit Across the Entire Enterprise
Box AI Home, Documents, Hubs, and Notes now have daily token limits, which I believe are applied on a per-user basis. We strongly request the development of a feature that would allow the limit to be pooled across the entire Enterprise and allocated by admins to specific users or groups.
e.g. Some users do not use AI that often, so we would like to allocate their unused quota to users who actively use AI.
【日本語】
Box AI Agentにはユーザーごとの日時利用トークン数制限がありますが、これをテナント全体でプール（共有化）し、必要なユーザーやグループに割り当てる機能を開発してほしい。AIをあまり利用しないメンバーの利用枠を積極的に利用するメンバーへ割り当てたい。77 votes -
I want to check the remaining tokens until the daily usage limit for the Box Agent.
Currently, a daily usage limit for the Box Agent is set for each user, but users are unable to check the limit or their current consumption status. As a result, restrictions are suddenly applied, impairing user convenience.
We request the addition of a feature on the user interface that allows users to self-manage their AI usage by checking token consumption status and the remaining available amount until the limit.（日本語）
現在、ユーザーごとに1日あたりのBox Agentの利用上限が設定されていますが、ユーザー側からは上限値や現在の消費状況が確認できない状態です。そのため、制限が突然かかってしまい、ユーザーの利便性が損なわれています。
ユーザー自身でAI利用の自己管理ができるように、トークンの消費状況や上限までの残り利用可能量など、ユーザーインターフェース上で確認できる機能の追加を要望します。32 votes -
Admin-controlled AI model governance
Public sector and other regulated customers need stronger admin governance over Box AI model behavior. While admins can select a primary AI model today, they cannot control what happens if that model becomes unavailable. For FedRAMP, CJIS, and procurement-constrained environments, automatic failover to an unspecified model introduces compliance and risk concerns. Box should allow admins to select a primary (default) AI model, restrict usage to an approved model list, and explicitly define fallback behavior if the primary model goes down: either fail over to an admin-approved backup model or automatically disable Box AI. That the list of AI Providers in…
30 votes -
We'd like Box Agent to reference not only the files but also the text information within the Hub site
Before Box AI Home was released, when we asked the AI a question, it would reference not only the files linked within the Hub but also the text information on the site. However, after enabling AI Home and asking questions to the Box Agent in Hub, it now only references the content linked to the Hub. I would also like it to reference the text information (such as the descriptions written on the Hub site).
6 votes -
Saved Prompts Cannot Be Used Mid-Session
Currently, saved prompts in Box AI Home can only be selected at the beginning of a session. Users cannot introduce a saved prompt during an active conversation, preventing them from applying it to the existing session context.
5 votes -
Want to allow users with 0byte allocated storage to save Box AI Home responses.
We understand that Box AI Home answers cannot be saved when "Allocated Storage" is set to 0 bytes or insufficient — by design.
However, our company requires end users to have 0 bytes of allocated storage, which prevents them from saving AI Home answers. We request that this limitation be removed to improve usability.「割り当て済みストレージ」を0バイトに設定 or 十分な容量が割り当てられていない場合、Box AI Homeの回答を保存できないことはBoxの仕様と伺っています。
しかしながら会社の都合上、エンドユーザーには「割り当て済みストレージ」を0バイトに設定しており、結果としてAI Homeの回答が保存できません。
利便性向上のため、「割り当て済みストレージ」を0バイトのユーザーでも回答を保存できるようにしてほしいです。7 votes -
Removal of BoxAI’s limits or publication of the limit values
There is a daily usage limit for BoxAI, and this has led to complaints from within the company.
As an administrator, I do not know the limit values and am unable to respond.
Can anything be done about this situation where internal users cannot use it freely?
At the very least, please publish the limit values or release a new plan without limits.4 votes -
Allow admins to set AI Home as a homepage for all users
Allow administrators to configure AI Home as the default landing page for all users at enterprise level.
By making AI Home available immediately after users sign in, organizations can improve usability, increase AI feature adoption, and reduce the need for users to navigate to AI Home manually.
管理者が、ユーザーのサインイン後のデフォルトのランディングページとしてAI Homeをエンタープライズレベルで設定できるようにしてほしいです。
これにより、ユーザーはサインイン後すぐにAI Homeを利用できるため、ユーザーエクスペリエンスが向上します。また、ユーザーがAI Homeへ移動する手間がなくなり、AI機能をより簡単に見つけて活用できるようになるため、AI機能の利用促進にもつながります。
5 votes -
Request for Customizable Example Prompts in Box AI Agent for Microsoft 365 Copilot
In Box AI Agent for Microsoft 365 Copilot, example prompts are displayed below the chat input field.
This feature is useful, but we would like the ability to customize these examples.
When rolling out the feature to users, it would be even more convenient if we could display prompts configured by our own company so that users can make better use of the tool.
Box AI Agent for Microsoft 365 Copilotで、チャット欄の下にプロンプトの例が表示されています。
この部分は便利に活用できますが、この例をカスタマイズできるようにして欲しいです。
ユーザーに機能を展開する上で、ユーザーが活用しやすいように自社で設定したものを
表示できるとより便利です。9 votes -
Enable Box AI API for Specific Users or Groups
Currently, the Box AI API can only be enabled or disabled for "all users" at once. To allow custom applications to use Box AI, we have to enable the API for every user in our tenant.
However, it is difficult to estimate how many additional API Units we need to purchase, since we cannot predict how much each user will use the Box AI API. We are also concerned about users utilizing the AI API without proper authorization or oversight.
Just like Box AI for Notes and Box AI for Hubs, we would like to be able to enable or…
30 votes -
Enforce Content Owner's Box AI Home Policy for External Collaborators (Prevent External Search on Owned Content)
Background & Current Behavior:
Our organization has enabled Box AI but intentionally disabled Box AI Home. However, we discovered that external collaborators who have Box AI Home enabled in their own tenant can still use Box AI Home to search for and access our content. This applies to our content they have explicit permissions for, as well as content they do not have permissions for but have a viewing history of and can preview via a shared link.Problem & Security Risk:
From a security, data privacy, and compliance perspective, if an organization restricts the use of Box AI Home,…3 votes -
Session Folder Picker Not Visible at Session Start in Box AI Home
The Session Folder picker in Box AI Home does not appear until activity begins in the session and Box AI creates the dedicated Session Folder. We understand that this behavior is currently by design.
However, users must first submit a placeholder message before they can view or change the Session Folder location. It would be helpful for the Session Folder picker to be visible and available at the beginning of the session so users can select the intended folder before submitting their first prompt.
4 votes -
Add VTT (transcript) file support to Box AI
Request:
Enable Box AI (Ask, Extract, Hubs, Agents) to ingest and analyze VTT (.vtt / WebVTT) files.Reasons:
VTT is the default transcript format for Zoom and Microsoft Teams, so a massive volume of VTT files is already stored in Box.
Transcripts contain high-value data (decisions, action items, customer voice, Q&A), but Box AI currently cannot read them at all.
Leaving this data unusable is a major lost opportunity for Box AI's value.Nice to have:
VTT preview support in Box Preview.
要望：
Box AI（Ask / Extract / Hubs / Agents）で VTT（.vtt / WebVTT）ファイルを取り込み・分析できるようにしてほしい。理由：
VTT は Zoom と Microsoft…5 votes -
Ability to log and review user-entered prompts in Box AI
After deploying Box AI to users, it would be very helpful to have the ability to log and review the prompts that users enter.
This would support security and compliance needs, such as detecting potential malicious usage and enabling proper auditing when required.Since Box is a platform where sensitive and confidential information is often stored, having this capability is important for safely leveraging AI features.
55 votes -
Box AI Access to Public Internet
Ability for Box AI to search the public internet
4 votes -
Seamlessly Switch from Default Box AI Agent to Custom Agent Expanded Mode Without Losing Context.
Please enable users to seamlessly switch to a Custom Agent with Expanded Mode when they reach the usage limit of the Default Box Agent.
Today, users need to end their current Default Box Agent session and start a new session with the Custom Agent. As a result, they cannot retain the context from the previous conversation.
Ideally, users should be able to continue in the same conversation and switch to a Custom Agent with Expanded Mode while preserving the existing context. We understand this may be technically challenging, but would greatly appreciate consideration from a user-experience perspective.
Default Box Agentの利用上限に達した際、Custom…
2 votes -
AI-Powered Confirmation Before Adding Collaborators/Sending Links
I’d like Box to add an AI-powered confirmation step when users invite collaborators to a file or folder or send shared links to other users. The AI would quickly scan the content, detect PII or sensitive information, understand the context, and check whether the invited collaborator seems appropriate (e.g., external domain, personal email, unrelated teammate). If something looks unusual, Box would display a confirmation prompt asking the user to verify the invitation. This would help prevent accidental oversharing and reduce security risks caused by human error, while still keeping the collaboration workflow smooth.
17 votes -
Allow admins to control which Prompt Library items are visible at the tenant level
▼What problem could Box solve for you?
Box AI Home provides access to the Prompt Library, which helps users start with predefined prompts. However, in enterprise environments, not every prompt or prompt library is appropriate for every tenant, department, or business process.Administrators need the ability to control which prompt libraries are shown or hidden for their organization. Without this control, users may see prompts that are not relevant to their business, not aligned with internal policies, or not suitable for their industry-specific workflows.
▼Requested enhancement
Please add tenant-level administrative controls for the Prompt Library, allowing admins to:- View all…
6 votes -
Enable branching from any point in a previous Box AI Home conversation
▼What problem could Box solve for you?
Box AI Home provides session history and allows users to view and resume previous sessions. However, when users revisit a past conversation, they need the ability to branch from a specific point in the conversation and ask a new follow-up question without overwriting or altering the original conversation flow.Today, users may have long-running Box AI conversations involving multiple files, folders, or Hubs as sources. In many business scenarios, a user may want to go back to an earlier answer or question and explore a different direction from that exact point. For example,…
6 votes -
Request to Change Message Sending Shortcut in Box AI
I would like Box AI to use the Enter key for line breaks and Ctrl+Enter for sending messages.
Currently, in Box AI, pressing Enter immediately sends the message, which sometimes causes messages to be sent unintentionally while still being written.
Please make it possible to configure sending with Ctrl+Enter, either as an optional setting or as the default behavior
【日本語】
Box AIで、Enterキーで改行し、Ctrl＋Enterで送信できるようにしてほしい。現在のBox AIでは、Enterキーを押すとメッセージが送信されてしまうため、文章の途中で意図せず送信してしまうことがある。
Ctrl＋Enterで送信するように、オプション設定またはデフォルト設定として選択できるようにしてほしい。
5 votes
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