Anonymous
My feedback
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We are working on an improvement here that will correct these file/folder counts, dates within 24 hours and usually much faster, and plan to ship it later this year. This is the first of a few planned improvements.
An error occurred while saving the comment An error occurred while saving the comment Anonymous
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I agree 1,000%. I have to submit support tickets about 3-4 times per week to have them reset my storage. It seems like such a basic feature for an online storage and file management company to already have working properly. Their automated response is always that the staff is aware of this problem and is a longer-term goal for the team to tackle. The problem is they have been replying this same way for over 5 years!
Anonymous
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An error occurred while saving the comment Anonymous
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My Senior VP of Operations was FLABBERGASTED when Box told him this has been a "known bug" for MULTIPLE YEARS and Box hasn't fixed it. This bug (improper document count) leads to HOURS of wasted time, HOURS of emails, HOURS of questions from employees and causes tons of wasted times checking EACH FOLDER to make sure those folders are truly empty.
HOW BUSH-LEAGUE is BOX??? I will be happy to provide reference(s) for moving to DropBox. Feel free to contact me.
An error occurred while saving the comment Anonymous
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Box must think this is a joke... but the USERS do not!!!
try using DROPBOX - we did, and are migrating away from Box due to poor customer service of this and other issues
...and don't mention any competitors MUCH BETTER handling of this issue... they won't post it!!
...that's how scared they are... I put these posts on 'another' board & received great replies... lots of people so frustrated by this, they're migrating to drop...x