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  1. Fix file/folder size, counts, dates and storage

    139 votes

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    26 comments  ·  Help shape the future of Box » Core & Technical Infrastructure  ·  Admin →
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    on roadmap  ·  Adminhadesara (Product Manager, Box) responded

    We are on track towards fixing this. We have made significant improvements in our Files, and Folder counts and their related sizes. They now happen in a near realtime speed and we also have a redundant process that runs and fixes these counts nightly. The current improvements are visible in most of your folders browsing experience and the enterprise level counts. We are in process of fixing counts that you can see for a given user, this will release in Calendar year 2024'Q3. There are also few minor improvements planned for the last quarter of the year.

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    Anonymous commented  · 

    ...and don't mention any competitors MUCH BETTER handling of this issue... they won't post it!!
    ...that's how scared they are... I put these posts on 'another' board & received great replies... lots of people so frustrated by this, they're migrating to drop...x

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    Anonymous commented  · 

    I agree 1,000%. I have to submit support tickets about 3-4 times per week to have them reset my storage. It seems like such a basic feature for an online storage and file management company to already have working properly. Their automated response is always that the staff is aware of this problem and is a longer-term goal for the team to tackle. The problem is they have been replying this same way for over 5 years!

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    My Senior VP of Operations was FLABBERGASTED when Box told him this has been a "known bug" for MULTIPLE YEARS and Box hasn't fixed it. This bug (improper document count) leads to HOURS of wasted time, HOURS of emails, HOURS of questions from employees and causes tons of wasted times checking EACH FOLDER to make sure those folders are truly empty.

    HOW BUSH-LEAGUE is BOX??? I will be happy to provide reference(s) for moving to DropBox. Feel free to contact me.

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    Anonymous commented  · 

    Box must think this is a joke... but the USERS do not!!!
    try using DROPBOX - we did, and are migrating away from Box due to poor customer service of this and other issues

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