An alternative first step could be to make it very easy for your support engineers to attach the logs that have already been generated to the case notes. Also, maybe not any address - to allay security concerns you could restrict it to people with co-admin rights.
An alternative first step could be to make it very easy for your support engineers to attach the logs that have already been generated to the case notes. Also, maybe not any address - to allay security concerns you could restrict it to people with co-admin rights.