594 results found

1. Box Drive performance improvement request when using VDI

   The VDI is experiencing operational delays when using Box Drive, and this is affecting our business.
   It was found that the delay was caused by a large number of disk I/Os.
   We checked the Box Drive logs and found that Box was reflecting 1,000 to 2,000 operation logs on Box to each user every morning.
   Since the above operations occur simultaneously for all users, there is a large load on the infrastructure.
   Please improve performance.

   (Japanese)
   「VDI利用時におけるBox Drive性能改善リクエスト」

   Box Drive利用時のVDIで操作遅延が発生しており業務影響が出ております。
   操作遅延の要因としては多数のディスクI/Oによって発生していることが判明しており、
   Box Driveのログを確認した所、Boxから毎朝1000～2000のBox上での操作ログを各ユーザーへ反映されていました。
   上記操作が全てのユーザで同時に発生する為、インフラストラクチャに大きな負荷が掛かっています。
   性能改善をお願いします。

   109 votes

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   researching  ·  0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Unify move and copy behavior between BoxDrive and the Web browser.

   There is a detrimental effect caused by the fact that BoxDrive and the Web browser have different specifications for the operation of "move and copy," which is a basic operation of Box (it is actually upload and download).
   In particular, the fact that Shield's Access Policy and Classification Labels "maintain the original labels when moved and copied" is a major reason to use that feature.
   However, BoxDrive does not maintain labels, which does not lead to enhanced security or control of usage.
   Since there are many users who use BoxDrive as their main application, we would like to see the behavior unified with the web browser.

   (Japanese)
   ＜BoxDriveとWebブラウザで、移動・コピーの動作を統一させる＞
   BoxDriveとWebブラウザで、Boxの基本操作である「移動・コピー」の動作仕様が異なる（実際はアップロード・ダウンロードになる）ことによる弊害がある。
   特に、Shieldのアクセスポリシー・分類ラベルにて「移動とコピーをしても元のラベルが維持される」ことは、それを採用する大きな理由であるのに、BoxDriveではラベルは維持されず、セキュリティ強化・利用方法の統制につながらない。
   BoxDriveをメインとして利用しているユーザーが多数存在しているため、Webブラウザと動作を統一するようにしてほしい。

   There is a detrimental effect caused by the fact that BoxDrive and the Web browser have different specifications for the operation of "move and copy," which is a basic operation of Box (it is actually upload and download).
   In particular, the fact that Shield's Access Policy and Classification Labels "maintain the original labels when moved and copied" is a major reason to use that feature.
   However, BoxDrive does not maintain labels, which does not lead to enhanced security or control of usage.
   Since there are many users who use BoxDrive as their main application, we would like to see the… more

   19 votes

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3. I would like to see functionality added to the terminate_sessions API to delete cache information.

   When an administrator deletes BoxDrive session information, the cache remains.
   Even if an administrator deletes BoxDrive session information using the terminatesessions API, the cache will remain on the user side because this API is different from normal logoff.
   In this situation, even if the user loses the authority to handle the data, the data remains at hand, which may cause a security incident by a malicious user.
   Therefore, we would like to add a function to delete cache information when the terminatesessions API is executed.
   In the above difficult case (because deleting the client's cache seems difficult due to the nature of the API)
   If the above is not possible (due to the nature of the API, it would be difficult to delete the client cache), please consider adding a function that allows the user to select whether or not to leave the cache in BoxDrive.
   (In the case of deleting the cache, it would be like deleting the cache when closing a file opened from BoxDrive.)

   (Japanese)
   管理者がBoxDriveのセッション情報を削除した際、キャッシュが残る件について。
   terminate_sessions APIを用いて管理者がBoxDriveのセッション情報を削除しても、本APIは通常のログオフとは異なるため、ユーザ側にキャッシュが残ってしまいます。

   このままの状態だと、ユーザが当該データを取り扱う権限を失っても手元にデータが残るため、悪意のあるユーザによってセキュリティ事故が起きてしまう可能性があります。

   そのため、terminate_sessions API実行時にキャッシュ情報の削除を機能追加いただけないでしょうか。
   上記難しい場合（APIの性質上クライアントのキャッシュ削除は難しいと思われるため）
   BoxDriveにキャッシュを残すか否か選択できる機能追加も併せてご検討いただきたく（キャッシュを削除する場合はBoxDriveから開いたファイルをClose時にキャッシュ削除するイメージです）

   When an administrator deletes BoxDrive session information, the cache remains.
   Even if an administrator deletes BoxDrive session information using the terminatesessions API, the cache will remain on the user side because this API is different from normal logoff.
   In this situation, even if the user loses the authority to handle the data, the data remains at hand, which may cause a security incident by a malicious user.
   Therefore, we would like to add a function to delete cache information when the terminatesessions API is executed.
   In the above difficult case (because deleting the client's cache seems difficult due… more

   18 votes

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4. I would like shortcut files created on Box Drive to be reflected on Box Web as well.

   I am aware that shortcut files (.lnk) created in Box Drive (on Explorer) are ignored as a file type and cannot be synchronized.
   However, in my work, I use Box Drive a lot and sometimes create shortcuts, but I can't share them because they are not synced, and they are deleted when I log out of the system.
   I feel this kind of specification is very inconvenient.
   I would love to see you respond to make this happen.

   (Japanese)
   Box Drive(エクスプローラー上)で作成したショートカットファイル(.lnk)は、
   無視されるファイルの種類として対象となっており同期が出来ないことは認識してます。
   しかしながら業務上、Box Driveの利用が多くショートカットの作成することがありますが、
   同期されないことで共有もできず、またログアウトしたことで削除されてしまう。
   このような仕様だと大変不便に感じてます。
   実現に向けて是非対応してほしい。

   48 votes

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   researching  ·  1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Box Drive specification improvement request

   Box Drive is downloading a large amount of event streams, which can overwhelm company's network bandwidth. Due to the network bandwidth pressure, the business other than Box has been affected, so please take measures.
   Here are the details:

   Box Drive is likely retrieving folder and file events that the logged-in user has access to, but is aware that there may be a large number of event downloads in the following cases, for example:.
   ・A specific user performs bulk operations on a folder in which many users are collaborating. (All events are downloaded to Box Drives of all collaboration users)

   In addition, Box Drive receives information on all events that occurred during the stoppage at the next startup of Box Drive, so if you stop your PC at the end of work, all events that occurred during the stoppage will be downloaded when your PC starts up (Box Drive starts up) the next morning.
   Because the start time is almost the same for all users, the communication load increases rapidly at that time, causing problems. Due to the problem of this Box Drive, business other than Box has been affected, so please urgently improve it.

   Box Drive is downloading a large amount of event streams, which can overwhelm company's network bandwidth. Due to the network bandwidth pressure, the business other than Box has been affected, so please take measures.
   Here are the details:

   Box Drive is likely retrieving folder and file events that the logged-in user has access to, but is aware that there may be a large number of event downloads in the following cases, for example:.
   ・A specific user performs bulk operations on a folder in which many users are collaborating. (All events are downloaded to Box Drives of all collaboration users)

   In… more

   39 votes

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   researching  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Lack of clear notification of whether BoxDrive is syncing or not

   There should be a clear icon in the Finder AND in the BoxDrive top menu icon clearly showing whether syncing is on or off. Support told em the only way to know if files are correctly syncing is to look at the files in the Finder and if there are NO ICONS then it's working. The lack of something is not a reasonable way to identify is something is working correctly. PLEASE add a symbol that shows the synching status that is easy to confirm!!

   7 votes

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Request faster synchronization of Box Drive

   The company expects it to take a few minutes to reflect the data to Box Drive, but this is not enough to withstand actual operation in the business.
   Pressing "Refresh Folder" will resolve the issue, but I don't think it is a drastic solution in terms of improving the synchronization speed of Box Drive.
   We request faster synchronization of Box Drive, such as synchronization with a reflection speed of at least 1 minute or less.

   Box Driveへのデータ反映には数分程度かかることを想定しているとのことですが、これでは実運用で耐えられません。
   「フォルダを更新」を押せば解消はするものの、Box Driveの同期速度向上という点で抜本的な解決ではないと思います。
   少なくとも1分以内の反映速度で同期を行うなど、Box Driveの同期速度の高速化を図るような手段を要望します。

   13 votes

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8. Admin-level alert notification on certain Box Drive permission errors

   Users can create folders in Box Drive at the root level. In a closed folder taxonomy, the folder does not sync and fails with permission and/or problem item errors. If a user does not address the notification (or notifications are disabled), users can continue to create content in the unsynced folders. Icon overlays are also not reliable, so this will not be discovered until the content is lost due to hardware failure or software/OS reload. Consider alerting admins of these issues via the event stream or Shield-type alerts to prevent data loss, or disabling the creation of folders this way.

   4 votes

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9. Box Drive client should fall back to attempt direct connection if proxy fails

   In short, if Box Drive sees a proxy and attempts to connect via the proxy but that fails, it should fall back and attempt a direct connection before failing completely.

   I experienced this on Windows. Not sure if it would apply to other OSes or not.

   The specific details...

   I'm in a Corporate environment with a laptop. When our laptops are on the corporate network, we do go through a proxy. But when off of the corporate network, like working at home, it doesn't use the proxy. We use an auto-config proxy .pac file to control the proxy on and off the network. This works for most things.

   HOWEVER, I also have some system environment variables defined on my computer, HTTPPROXY and HTTPSPROXY, that are required to make some of our cloud development tools work, like for AWS, on our corporate network.

   Box Drive apparently also sees these environment variables and attempts to use the proxy even when I'm outside our Corporate network. The environment variables appear to override the auto-config proxy .pac config. Since the corporate proxy is not accessible outside the corporate network, the Box Drive client fails to connect outside the corporate network.

   If I delete the HTTPPROXY and HTTPSPROXY environment variables, then Box Drive connects correctly outside of the corporate network.

   There may be other solutions too, but the first thing I thought of was that if a proxy connection fails, fall back to attempt a direct connection.

   In short, if Box Drive sees a proxy and attempts to connect via the proxy but that fails, it should fall back and attempt a direct connection before failing completely.

   I experienced this on Windows. Not sure if it would apply to other OSes or not.

   The specific details...

   I'm in a Corporate environment with a laptop. When our laptops are on the corporate network, we do go through a proxy. But when off of the corporate network, like working at home, it doesn't use the proxy. We use an auto-config proxy .pac file to control the proxy on and… more

   7 votes

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10. Ability to customize/configure the location of the shortcut to Box Drive folder on Windows.

    We would like to have the ability to customize the location of the shortcut to Box Drive folder on Windows or to disable its creation.
    Right now, the creation of the shortcut cannot be disabled or customized (just as the cache location cannot be customised), and it's always created under c:\users\username\desktop. This is not ideal for users who are not allowed access to userprofile folder.

    2 votes

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11. Prevent items with restricted movement from being moved on the Box Drive display

    If "Do not allow ownership of content to be transfered to external users" is enabled in the tenant settings, content cannot be moved to external tenants by users other than the administrator.

    However, when content is moved in Box Drive, although it is not actually moved, it appears on the display as if it is stored in the destination folder, and it does not return to the original folder until the user logs out/logs back in to Box Drive.

    Content whose movement is restricted by Classification Policies will immediately return to the folder in which it was originally stored, both on the display and when content is moved in Box Drive.

    Content whose movement is restricted for security reasons should be able to determine that the setting is enabled.
    As with Classification Policies by classification labels, if you cannot move the content, make it display so that it immediately returns to the original folder.

    (日本語)
    ＜移動を制限されているアイテムが、Box Driveの表示上でも移動がされていないことを確認できる＞
    テナントの設定で『コンテンツの所有権を外部ユーザーへ移管することを制限する』が有効となっている場合、管理者以外のユーザーで外部のテナントにコンテンツを移動することはできません。

    しかしBox Driveでコンテンツを移動をすると、実際には移動はされていませんが、表示上では移動先のフォルダに格納されたように見えてしまい、Box Driveのログアウト/再ログインをするまで元の場所へ戻りません。

    分類ポリシーで移動が制限されている場合は、Box Driveでコンテンツを移動してもすぐに元々格納されていたフォルダに戻ります。

    セキュリティの観点から移動が制限されているコンテンツは、設定が有効になってるいることを判断できるようにする必要があります。
    分類ポリシーで制限されているコンテンツと同様に、移動ができない場合はすぐに元のフォルダに戻るように表示にしてください。

    If "Do not allow ownership of content to be transfered to external users" is enabled in the tenant settings, content cannot be moved to external tenants by users other than the administrator.

    However, when content is moved in Box Drive, although it is not actually moved, it appears on the display as if it is stored in the destination folder, and it does not return to the original folder until the user logs out/logs back in to Box Drive.

    Content whose movement is restricted by Classification Policies will immediately return to the folder in which it was originally stored, both… more

    4 votes

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12. Prevent desktop box folder deletion

    Please create a way to globally disable users the ability to delete folders from their desktop with Box Drive.

    They are under the impression that if they hit "delete" on the folders they are removed from the Projects. This in turn has caused a lot of chaos from team members deleting the entire Project folders instead of going to the Box website and revoking their permissions.

    No amount of training we try do it can solve this with a company our size.

    Team members are deleting terabytes of data and it's exhausting trying to recover all this data.

    4 votes

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13. Allow Us To Move Collaborator Folders to a sub-folder without removing the permissions

    When a user shares a folder with us it sits in our Root folder. Can these show up in a Shared folder to save our Root folder having a load of odd name folders. We believe you can do this in Dropbox.

    ideally we need to be able to change the folder name at our end too without amending it at the user end.

    7 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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14. box folder searchable on windows

    Please allow MS Windows indexing Box folder so that we can search document directly from Windows explorer or cortana.
    Thanks

    2 votes

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15. Cancel Download(s)

    It's absolutely insane that you cannot cancel file downloads from within the interface. I just started to download a folder locally (make available offline or Download Now option) and realized I didn't need the folder. I cannot cancel it. I have to wait till it finishes to remove it.

    3 votes

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16. Make an option to turn off the warning "Confirm Removal From This Mac"

    I drag-and-drop files onto Box all day long, and every file I move I get the warning "Confirm Removal From This Mac". It would be nice to have the option to turn this warning off.

    2 votes

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17. Back up desktop and documents folder

    It would be really useful if there was an option within box drive that would sync the users desktop documents and perhaps download folder to a folder within box.

    I know users could just save the files on to box drive but that doesn't always happen (temp needed files etc) this would act as an almost auto back up feature.

    5 votes

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Box Drive Moving a Folder Off of Drive Fully Deletes it From Box for Mac FPE Users, Folder Lock API Enhancements

    For PC Users on Drive (and historically for Mac users), when you move a folder from Box Drive onto your Desktop, it simply makes a copy of that folder and leaves the original in Box.
    However, for Mac Users on the new FPE version of Box Drive, if they move a folder from Drive onto the Desktop, it fully deletes the folder from Box.
    For example, I am an Editor on a Marketing Folder that's owned by the IT Service Account and shared with hundreds of colleagues. I accidentally move this folder from Box Drive onto my desktop (easy mistake to make). Now this folder has been deleted from everyone's Box account. I realize my mistake and place this folder back onto Box. Now I am the owner of the folder and it isn't shared with anyone else.
    I understand that this is a limitation on the Apple side, however this is extremely painful for customers and has lead to a lot of confusion and data loss.

    Originally, I thought the the Folder Lock API could be used to put locks on large company folders so that they aren't accidentally deleted. However, upon further research the folder lock API isn't sufficient. First, the Folder Lock API doesn't waterfall down so you need to apply it to EVERY folder. Second, the Folder Lock API only locks the individual folder and not the files within. So I can still accidentally delete files within the locked folder. Last, the Folder Lock API experience on Drive differs from the Web. On Drive if I'm the folder Owner, then I cannot delete the folder. However, if I'm a folder editor then if I move the folder, it allows me to move it off of Drive and just removes me as a collaborator. On the Web, editors and co-owners don't even see the delete button as an option!

    For PC Users on Drive (and historically for Mac users), when you move a folder from Box Drive onto your Desktop, it simply makes a copy of that folder and leaves the original in Box.
    However, for Mac Users on the new FPE version of Box Drive, if they move a folder from Drive onto the Desktop, it fully deletes the folder from Box.
    For example, I am an Editor on a Marketing Folder that's owned by the IT Service Account and shared with hundreds of colleagues. I accidentally move this folder from Box Drive onto my desktop (easy mistake… more

    5 votes

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19. Linking MAC OS alias with BOX bookmark

    1/Creating an alias in Box drive for MacOS should create a bookmark in BOX

    2/ Creating a bookmark in BOX should create an alias in Box drive for MacOS

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Survey Making Function on Box

    Hello, It would be great to be able to create surveys and receive survey results using Box. That could be through an integration with Google Forms. It would be helpful to be able to create a Google Form within Box and then be able to download the results of the survey into a Spreadsheet also created or saved on Box. Thanks!

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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