638 results found

1. Box Drive performance improvement request when using VDI

   The VDI is experiencing operational delays when using Box Drive, and this is affecting our business.
   It was found that the delay was caused by a large number of disk I/Os.
   We checked the Box Drive logs and found that Box was reflecting 1,000 to 2,000 operation logs on Box to each user every morning.
   Since the above operations occur simultaneously for all users, there is a large load on the infrastructure.
   Please improve performance.

   (Japanese)
   「VDI利用時におけるBox Drive性能改善リクエスト」

   Box Drive利用時のVDIで操作遅延が発生しており業務影響が出ております。
   操作遅延の要因としては多数のディスクI/Oによって発生していることが判明しており、
   Box Driveのログを確認した所、Boxから毎朝1000～2000のBox上での操作ログを各ユーザーへ反映されていました。
   上記操作が全てのユーザで同時に発生する為、インフラストラクチャに大きな負荷が掛かっています。
   性能改善をお願いします。

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   researching  ·  1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Unify move and copy behavior between BoxDrive and the Web browser.

   There is a detrimental effect caused by the fact that BoxDrive and the Web browser have different specifications for the operation of "move and copy," which is a basic operation of Box (it is actually upload and download).
   In particular, the fact that Shield's Access Policy and Classification Labels "maintain the original labels when moved and copied" is a major reason to use that feature.
   However, BoxDrive does not maintain labels, which does not lead to enhanced security or control of usage.
   Since there are many users who use BoxDrive as their main application, we would like to see the behavior unified with the web browser.

   (Japanese)
   ＜BoxDriveとWebブラウザで、移動・コピーの動作を統一させる＞
   BoxDriveとWebブラウザで、Boxの基本操作である「移動・コピー」の動作仕様が異なる（実際はアップロード・ダウンロードになる）ことによる弊害がある。
   特に、Shieldのアクセスポリシー・分類ラベルにて「移動とコピーをしても元のラベルが維持される」ことは、それを採用する大きな理由であるのに、BoxDriveではラベルは維持されず、セキュリティ強化・利用方法の統制につながらない。
   BoxDriveをメインとして利用しているユーザーが多数存在しているため、Webブラウザと動作を統一するようにしてほしい。

   There is a detrimental effect caused by the fact that BoxDrive and the Web browser have different specifications for the operation of "move and copy," which is a basic operation of Box (it is actually upload and download).
   In particular, the fact that Shield's Access Policy and Classification Labels "maintain the original labels when moved and copied" is a major reason to use that feature.
   However, BoxDrive does not maintain labels, which does not lead to enhanced security or control of usage.
   Since there are many users who use BoxDrive as their main application, we would like to see the… more

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   not planned  ·  AdminAnonymous (Admin, Box) responded

   It's working as designed.

3. Request to improve synchronization speed between Box Web UI and BoxDrive"

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive and check for updates on the WebUI: result: 3 minutes
   Pattern ⑦ Delete the file on Box Drive and confirm the update on Box Drive on the other terminal: result 16 sec.
   Pattern ⑧ Edit the file on WebUI and confirm the update on Box Drive: result: 10 seconds
   Pattern (9) Edit the file on Box Drive and confirm the update on WebUI: result: 52 sec.
   Pattern ⑩ Edit on Box Drive and confirm updates on Box Drive on another terminal: Result 2 min 10 sec

   We are aware that the synchronization method differs from that of other companies' products, but all of the other companies' products complete the process within 5 seconds.

   We would like to request that you improve the synchronization speed, as a slow synchronization speed is not convenient for users and can lead to shadow IT.

   ============
   (Japanese)

   「Box Web UIとBoxDriveの同期速度向上リクエスト」

   Box Web UIとBoxDriveの同期速度を5秒以内に同期できるよう改善を依頼いたします。
   我々の調査では下記項目にて同期速度の調査を実施しております。

   パターン③　Box DriveへアップロードしてWebUI上の画面更新を確認する：結果 5分以上待っても自動更新されない
   パターン⑤ WebUI上で削除してBox Drive上で更新を確認する：結果 20秒
   パターン⑥ Box Drive上で削除してWebUI上で更新を確認する：結果 3分
   パターン⑦ Box Drive上で削除して他端末のBox Drive上で更新を確認する：結果 16秒
   パターン⑧ WebUI上で編集してBox Drive上で更新を確認する：結果 10秒
   パターン⑨ Box Drive上で編集してWebUI上で更新を確認する：結果 52秒
   パターン⑩ Box Drive上で編集して他端末のBox Drive上で更新を確認する：結果 2分10秒

   他社製品と同期方式が異なることは認識しておりますが、他社製品では全て5秒以内で完了しております。

   同期速度が遅いとユーザの利便性が損なわれシャドーITが生まれる原因となりますので、同期速度向上いただけますようお願いいたします。

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive… more

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4. I would like shortcut files created on Box Drive to be reflected on Box Web as well.

   I am aware that shortcut files (.lnk) created in Box Drive (on Explorer) are ignored as a file type and cannot be synchronized.
   However, in my work, I use Box Drive a lot and sometimes create shortcuts, but I can't share them because they are not synced, and they are deleted when I log out of the system.
   I feel this kind of specification is very inconvenient.
   I would love to see you respond to make this happen.

   (Japanese)
   Box Drive(エクスプローラー上)で作成したショートカットファイル(.lnk)は、
   無視されるファイルの種類として対象となっており同期が出来ないことは認識してます。
   しかしながら業務上、Box Driveの利用が多くショートカットの作成することがありますが、
   同期されないことで共有もできず、またログアウトしたことで削除されてしまう。
   このような仕様だと大変不便に感じてます。
   実現に向けて是非対応してほしい。

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   researching  ·  4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. I would like to see functionality added to the terminate_sessions API to delete cache information.

   When an administrator deletes BoxDrive session information, the cache remains.
   Even if an administrator deletes BoxDrive session information using the terminatesessions API, the cache will remain on the user side because this API is different from normal logoff.
   In this situation, even if the user loses the authority to handle the data, the data remains at hand, which may cause a security incident by a malicious user.
   Therefore, we would like to add a function to delete cache information when the terminatesessions API is executed.
   In the above difficult case (because deleting the client's cache seems difficult due to the nature of the API)
   If the above is not possible (due to the nature of the API, it would be difficult to delete the client cache), please consider adding a function that allows the user to select whether or not to leave the cache in BoxDrive.
   (In the case of deleting the cache, it would be like deleting the cache when closing a file opened from BoxDrive.)

   (Japanese)
   管理者がBoxDriveのセッション情報を削除した際、キャッシュが残る件について。
   terminate_sessions APIを用いて管理者がBoxDriveのセッション情報を削除しても、本APIは通常のログオフとは異なるため、ユーザ側にキャッシュが残ってしまいます。

   このままの状態だと、ユーザが当該データを取り扱う権限を失っても手元にデータが残るため、悪意のあるユーザによってセキュリティ事故が起きてしまう可能性があります。

   そのため、terminate_sessions API実行時にキャッシュ情報の削除を機能追加いただけないでしょうか。
   上記難しい場合（APIの性質上クライアントのキャッシュ削除は難しいと思われるため）
   BoxDriveにキャッシュを残すか否か選択できる機能追加も併せてご検討いただきたく（キャッシュを削除する場合はBoxDriveから開いたファイルをClose時にキャッシュ削除するイメージです）

   When an administrator deletes BoxDrive session information, the cache remains.
   Even if an administrator deletes BoxDrive session information using the terminatesessions API, the cache will remain on the user side because this API is different from normal logoff.
   In this situation, even if the user loses the authority to handle the data, the data remains at hand, which may cause a security incident by a malicious user.
   Therefore, we would like to add a function to delete cache information when the terminatesessions API is executed.
   In the above difficult case (because deleting the client's cache seems difficult due… more

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Box Drive specification improvement request

   Box Drive is downloading a large amount of event streams, which can overwhelm company's network bandwidth. Due to the network bandwidth pressure, the business other than Box has been affected, so please take measures.
   Here are the details:

   Box Drive is likely retrieving folder and file events that the logged-in user has access to, but is aware that there may be a large number of event downloads in the following cases, for example:.
   ・A specific user performs bulk operations on a folder in which many users are collaborating. (All events are downloaded to Box Drives of all collaboration users)

   In addition, Box Drive receives information on all events that occurred during the stoppage at the next startup of Box Drive, so if you stop your PC at the end of work, all events that occurred during the stoppage will be downloaded when your PC starts up (Box Drive starts up) the next morning.
   Because the start time is almost the same for all users, the communication load increases rapidly at that time, causing problems. Due to the problem of this Box Drive, business other than Box has been affected, so please urgently improve it.

   Box Drive is downloading a large amount of event streams, which can overwhelm company's network bandwidth. Due to the network bandwidth pressure, the business other than Box has been affected, so please take measures.
   Here are the details:

   Box Drive is likely retrieving folder and file events that the logged-in user has access to, but is aware that there may be a large number of event downloads in the following cases, for example:.
   ・A specific user performs bulk operations on a folder in which many users are collaborating. (All events are downloaded to Box Drives of all collaboration users)

   In… more

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   researching  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Request faster synchronization of Box Drive

   The company expects it to take a few minutes to reflect the data to Box Drive, but this is not enough to withstand actual operation in the business.
   Pressing "Refresh Folder" will resolve the issue, but I don't think it is a drastic solution in terms of improving the synchronization speed of Box Drive.
   We request faster synchronization of Box Drive, such as synchronization with a reflection speed of at least 1 minute or less.

   Box Driveへのデータ反映には数分程度かかることを想定しているとのことですが、これでは実運用で耐えられません。
   「フォルダを更新」を押せば解消はするものの、Box Driveの同期速度向上という点で抜本的な解決ではないと思います。
   少なくとも1分以内の反映速度で同期を行うなど、Box Driveの同期速度の高速化を図るような手段を要望します。

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8. Make external folders more obvious in Box Drive and Box Web

   Currently internal and external folders are comingled in Box. Although collections can help organise data in the web app, for those who predominantly use Box Drive this could potentially lead to a DLP issue, particularly where the internal and external folders have nearly identical names. In both Box Drive and Box Web it would be great to be able to choose your own colour coding for these folders e.g. anything external showing red, or the ability to group all of your external folders under one main EXTERNAL folder.

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9. Lack of clear notification of whether BoxDrive is syncing or not

   There should be a clear icon in the Finder AND in the BoxDrive top menu icon clearly showing whether syncing is on or off. Support told em the only way to know if files are correctly syncing is to look at the files in the Finder and if there are NO ICONS then it's working. The lack of something is not a reasonable way to identify is something is working correctly. PLEASE add a symbol that shows the synching status that is easy to confirm!!

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10. Automatic Size All Columns to Fit for Box Drive

    It would be great if all columns in the box drive could be automatically expanded so that file names are not cut off. This feature is available in another product that we used.

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11. Ability to see who locked a file

    identify who locked a file within Box Drive. If there is a file locked, it would be helpful to show the collaborator who has locked the file.

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12. Box Drive Folder Tree

    I would like to see the Folder Tree in Box Drive

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13. BoxDrive behavior of files with the “Browser Use Only” classification label

    We are considering setting up a "Browser Only" classification label for collaborative editing of Office applications to enforce download restrictions so that collaborative editing is only possible in the browser.
    However, when a user tries to open a file with the "Browser Only" label, the viewer and previewer will not be able to open the file because of the download restriction.
    Also, when opening BoxNote from BoxDrive, you will be redirected to the browser, but Office files must be opened by right-clicking on Box.com and previewing them, and when editing, you must perform online editing.

    (1) The basic specification of BoxDrive is that the existence of the contents in the invited folder itself is visible, but when you try to open it, if you do not have download privileges, you cannot download the cached data and cannot open it (editing or even previewing is not possible), but if you do not have download privileges, you can open the cached data in the browser. If you have the preview authority, can you take action such as automatically transitioning to the browser to preview the data?

    If it is difficult to change (1), could you add a function to filter files that cannot be opened from Box Drive (according to conditions such as permissions, labels, etc.)? We are concerned that this will cause confusion among users, lower utilization rates, and unnecessary inquiries, which will lower the efficiency of the entire organization.

    Officeアプリを共同編集するために、「ブラウザーのみ利用」の分類ラベルを設定し、ダウンロード制限をかけブラウザでのみ共同編集できるように強制する運用を検討しております。
    しかし、「ブラウザーのみ利用」のラベルが対がファイルをで開こうとした場合、ダウンロード制限がかかっているためビューアやプレビューアが開くことができない挙動となってしまいます。
    また、BoxDriveからBoxNoteを開くときにはブラウザに遷移いたしますが、Officeファイルは右クリック＞Box.comで開き、プレビューを行い、編集時はOnline編集を実施する必要があります。

    ①BoxDriveの基本仕様として、招待されたフォルダ内のコンテンツの存在自体は見えるのに、いざ開こうとした際に、ダウンロード権限がないとキャッシュデータをダウンロードできず開けない(編集はおろかプレビューすら出来ない)状態ですが、ダウンロード権限がなくともプレビュー権限があるのであれば、ブラウザへ自動遷移してプレビューさせるなりの対応いただけないでしょうか。
    ②①の変更が難しい場合、Box Driveから開くことができないファイル(権限やラベル有無等の条件に応じて)はフィルタ表示させるような機能を追加いただけないでしょうか。BoxDrive上見えているのに、開くことができない運用はユーザの混乱を招き利用率が低下及び、無駄な問い合わせが生じ組織全体の効率が下がることを懸念しております。

    We are considering setting up a "Browser Only" classification label for collaborative editing of Office applications to enforce download restrictions so that collaborative editing is only possible in the browser.
    However, when a user tries to open a file with the "Browser Only" label, the viewer and previewer will not be able to open the file because of the download restriction.
    Also, when opening BoxNote from BoxDrive, you will be redirected to the browser, but Office files must be opened by right-clicking on Box.com and previewing them, and when editing, you must perform online editing.

    (1) The basic specification of… more

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14. <About BoxDrive becoming a native application for Windows 11

    <About BoxDrive becoming a native application for Windows 11
    Until Windows 10, when you right-clicked on a content in BoxDrive, the BoxDrive menu was displayed immediately.
    In Windows 11, the menu does not appear immediately, and the menu finally appears after pressing "right click > check other options".
    We are aware that the menu will appear as before just by right-clicking when it is compatible with Windows 11 native apps, so please take action.
    OneDrive and Notepad++ already support native apps, so only BoxDrive is not as convenient as it should be.
    Although it is a small matter, it causes a lot of stress to users and leads to a decrease in user utilization, so we would appreciate it if you could address this issue.
    ＜BoxDriveのWindows11のネイティブアプリ化について＞
    BoxDriveのメニュー表示について、Windows10までは、BoxDrive上のコンテンツを右クリックすると、BoxDriveのメニューがすぐに表示されておりました。
    Windows11では、メニューがすぐに表示されず、「右クリック＞その他のオプションの確認」を押してようやくメニュー表示される様になります。
    こちらWindows11のネイティブアプリに対応すると右クリックしただけで従来通りメニューが出てくると認識しておりますので、対応をお願いいたします。
    OneDriveやNotepad＋＋はネイティブアプリ対応済のため、BoxDriveだけが利便性が落ちている状態です。
    小さいことではありますが、ユーザに対するストレスは大きくあり、ユーザの利用率の低下につながりますので、ご対応いただけますと幸いです。

    <About BoxDrive becoming a native application for Windows 11
    Until Windows 10, when you right-clicked on a content in BoxDrive, the BoxDrive menu was displayed immediately.
    In Windows 11, the menu does not appear immediately, and the menu finally appears after pressing "right click > check other options".
    We are aware that the menu will appear as before just by right-clicking when it is compatible with Windows 11 native apps, so please take action.
    OneDrive and Notepad++ already support native apps, so only BoxDrive is not as convenient as it should be.
    Although it is a small matter, it causes… more

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15. hidden files

    We use Box Drive for Backup purposes (company policy dos not allow any other product for that purpose). Would be great to have a possibility to upload also the hidden config files which are marked with a dot in front of the filename (e.g. .abc-config) using macbook.

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16. Remove box Icon from menu bar in macOS

    There should be an option to remove the box Icon from the menu bar un MacOS

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Remove the cautionary message at the bottom of file request page

    At the bottom of file request link, the following message is displayed:

    "Before submitting, please make sure that you trust this site, have the rights to the data and want to share this content to the owner of this file request.
    Box Terms of Service|Box Privacy Notice"

    It does not seem professional at all. As we are paying to use the services, this should not be displayed. Okay if you want to advertise that its Box platform, leave the terms and privacy notice. If you are law firm etc, people are already cautious about sending files. the "advice" seems very heavy handed.

    I have been told there is no way to remove this.

    At the bottom of file request link, the following message is displayed:

    "Before submitting, please make sure that you trust this site, have the rights to the data and want to share this content to the owner of this file request.
    Box Terms of Service|Box Privacy Notice"

    It does not seem professional at all. As we are paying to use the services, this should not be displayed. Okay if you want to advertise that its Box platform, leave the terms and privacy notice. If you are law firm etc, people are already cautious about sending files. the "advice" seems very… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Online-only applied recursively to mixed folder

    It would be great if you could "online-only" a given folder when its contents within are a mix of partially online and offline.

    My workflow often requires me to have individual files sporadically made available offline within folder structures, over weeks and months. Easy to lose track of what's locally stored and what's not.

    I don't seem to have an option available to click on a given folder with partially offline / partially online files and just tell it to all become "online only" in a recursive manner.

    On these types of partially synced folders, all I see is the "make available offline" option. It would be so great if I could select a partially synced folder and tell it to "online-only" all "offline" files within.

    I see other posts here that describe logging out and clearing the entire Box folder structure to make everything "online-only", but I must maintain some folders as "offline".

    It would be great if you could "online-only" a given folder when its contents within are a mix of partially online and offline.

    My workflow often requires me to have individual files sporadically made available offline within folder structures, over weeks and months. Easy to lose track of what's locally stored and what's not.

    I don't seem to have an option available to click on a given folder with partially offline / partially online files and just tell it to all become "online only" in a recursive manner.

    On these types of partially synced folders, all I see is the… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Flag mutliple folders for Offline User

    Currently, in order to mark a folder/file for offline, you have to do it individually. It would be nice to have the ability to drag select folders/file and have the context menu provide the option to mark grouped items as available, as you might with any other native Windows function.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Box Drive uses all upload bandwidth when sync

    Set an option to limit the upload (optional and the download) bandwidth when sync is in progress or upload large files, because when devices are connected to slow internet lines, it consumes the entire bandwidth and cannot work properly.
    Note that this is a standad feature of other similar tools.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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