Anna Thomas
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Hi,
I too had this problem, but had requested support from Box, and got to know that you need to add a 'loop over' action after file request trigger. This is because in a file transfer request, it is possible to upload multiple files. So, you need to loop through the files first. Once you add the 'loop over' action, if you next add the Move File action, it will show the variable file field and you can select the Loop File and proceed. Do try!