This is a big deal for benefits related communications e.g. much of our comms include links out to vendor generated pdfs and how-tos to avoid too long don't read (TLDR) effect and having to include all the content in one long box note or KB article. If Boxers can't link out to the docs w/out downloading them first, they will be less likely to read important/relevant info, which will decrease program utilization and make accessing and learning about benefits more cumbersome.
This is a big deal for benefits related communications e.g. much of our comms include links out to vendor generated pdfs and how-tos to avoid too long don't read (TLDR) effect and having to include all the content in one long box note or KB article. If Boxers can't link out to the docs w/out downloading them first, they will be less likely to read important/relevant info, which will decrease program utilization and make accessing and learning about benefits more cumbersome.