5 results found

1. Box Drive performance improvement request when using VDI

   The VDI is experiencing operational delays when using Box Drive, and this is affecting our business.
   It was found that the delay was caused by a large number of disk I/Os.
   We checked the Box Drive logs and found that Box was reflecting 1,000 to 2,000 operation logs on Box to each user every morning.
   Since the above operations occur simultaneously for all users, there is a large load on the infrastructure.
   Please improve performance.

   (Japanese)
   「VDI利用時におけるBox Drive性能改善リクエスト」

   Box Drive利用時のVDIで操作遅延が発生しており業務影響が出ております。
   操作遅延の要因としては多数のディスクI/Oによって発生していることが判明しており、
   Box Driveのログを確認した所、Boxから毎朝1000～2000のBox上での操作ログを各ユーザーへ反映されていました。
   上記操作が全てのユーザで同時に発生する為、インフラストラクチャに大きな負荷が掛かっています。
   性能改善をお願いします。

   132 votes

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   researching  ·  1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Request to improve synchronization speed between Box Web UI and BoxDrive"

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive and check for updates on the WebUI: result: 3 minutes
   Pattern ⑦ Delete the file on Box Drive and confirm the update on Box Drive on the other terminal: result 16 sec.
   Pattern ⑧ Edit the file on WebUI and confirm the update on Box Drive: result: 10 seconds
   Pattern (9) Edit the file on Box Drive and confirm the update on WebUI: result: 52 sec.
   Pattern ⑩ Edit on Box Drive and confirm updates on Box Drive on another terminal: Result 2 min 10 sec

   We are aware that the synchronization method differs from that of other companies' products, but all of the other companies' products complete the process within 5 seconds.

   We would like to request that you improve the synchronization speed, as a slow synchronization speed is not convenient for users and can lead to shadow IT.

   ============
   (Japanese)

   「Box Web UIとBoxDriveの同期速度向上リクエスト」

   Box Web UIとBoxDriveの同期速度を5秒以内に同期できるよう改善を依頼いたします。
   我々の調査では下記項目にて同期速度の調査を実施しております。

   パターン③　Box DriveへアップロードしてWebUI上の画面更新を確認する：結果 5分以上待っても自動更新されない
   パターン⑤ WebUI上で削除してBox Drive上で更新を確認する：結果 20秒
   パターン⑥ Box Drive上で削除してWebUI上で更新を確認する：結果 3分
   パターン⑦ Box Drive上で削除して他端末のBox Drive上で更新を確認する：結果 16秒
   パターン⑧ WebUI上で編集してBox Drive上で更新を確認する：結果 10秒
   パターン⑨ Box Drive上で編集してWebUI上で更新を確認する：結果 52秒
   パターン⑩ Box Drive上で編集して他端末のBox Drive上で更新を確認する：結果 2分10秒

   他社製品と同期方式が異なることは認識しておりますが、他社製品では全て5秒以内で完了しております。

   同期速度が遅いとユーザの利便性が損なわれシャドーITが生まれる原因となりますので、同期速度向上いただけますようお願いいたします。

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive… more

   45 votes

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   researching  ·  1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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3. I would like shortcut files created on Box Drive to be reflected on Box Web as well.

   I am aware that shortcut files (.lnk) created in Box Drive (on Explorer) are ignored as a file type and cannot be synchronized.
   However, in my work, I use Box Drive a lot and sometimes create shortcuts, but I can't share them because they are not synced, and they are deleted when I log out of the system.
   I feel this kind of specification is very inconvenient.
   I would love to see you respond to make this happen.

   (Japanese)
   Box Drive(エクスプローラー上)で作成したショートカットファイル(.lnk)は、
   無視されるファイルの種類として対象となっており同期が出来ないことは認識してます。
   しかしながら業務上、Box Driveの利用が多くショートカットの作成することがありますが、
   同期されないことで共有もできず、またログアウトしたことで削除されてしまう。
   このような仕様だと大変不便に感じてます。
   実現に向けて是非対応してほしい。

   88 votes

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   researching  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Box Drive specification improvement request

   Box Drive is downloading a large amount of event streams, which can overwhelm company's network bandwidth. Due to the network bandwidth pressure, the business other than Box has been affected, so please take measures.
   Here are the details:

   Box Drive is likely retrieving folder and file events that the logged-in user has access to, but is aware that there may be a large number of event downloads in the following cases, for example:.
   ・A specific user performs bulk operations on a folder in which many users are collaborating. (All events are downloaded to Box Drives of all collaboration users)

   In addition, Box Drive receives information on all events that occurred during the stoppage at the next startup of Box Drive, so if you stop your PC at the end of work, all events that occurred during the stoppage will be downloaded when your PC starts up (Box Drive starts up) the next morning.
   Because the start time is almost the same for all users, the communication load increases rapidly at that time, causing problems. Due to the problem of this Box Drive, business other than Box has been affected, so please urgently improve it.

   Box Drive is downloading a large amount of event streams, which can overwhelm company's network bandwidth. Due to the network bandwidth pressure, the business other than Box has been affected, so please take measures.
   Here are the details:

   Box Drive is likely retrieving folder and file events that the logged-in user has access to, but is aware that there may be a large number of event downloads in the following cases, for example:.
   ・A specific user performs bulk operations on a folder in which many users are collaborating. (All events are downloaded to Box Drives of all collaboration users)

   In… more

   41 votes

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   researching  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Box Drive Warning When File Path is too Long

   There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will prevent them from opening the file on the desktop. The update and solution should be to warn the user that upon copying that if they paste the file it will exceed the character limits. Possibly even add that this will prevent opening the document on the desktop, but still can within the browser. This will give the user notice and the ability to cancel the request for good, or go back and change the name before they copy the file so it's within legal limits.

   https://community.box.com/t5/Archived-Articles/Couldn-t-Find-Folder-Path-in-Microsoft-Excel-When-Using-Box/ta-p/51651

   There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will… more

   21 votes

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   researching  ·  4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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