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I would like to understand the use case better. Is the folder being shared externally using the shared link feature?
An error occurred while saving the commentAnonymous commented
Surprised this did not make it to the Box roadmap, because Box empowers users to perform tasks and not require IT Support intervention, however one of the very first steps in them using Box, which would require them to open a file/folder is so non self-serve. Not a great first impression for an initial user experience!