Regarding: It would be helpful to clarify what we mean by "deactivating."
We are a large organization, with employees leaving frequently.
When an employee leaves, their account is deactivated.
As a result, we have many tickets (1-2 per day) asking for a folder to be reinstated.
You do have best practice recommendations (https://support.box.com/hc/en-us/articles/360043694514-Deleting-Managed-Users, https://support.box.com/hc/en-us/articles/360043693014-Best-Practice-Terminating-Employees), but that is impractical when a user owns many folders.
It would greatly help us if, by default, when an account is deactivated, one co-owner is made the owner (this is what our help desk does when users request recovery of a "lost" folder). If there is more than one co-owner, pick one at random to be the new owner.
If there are no co-owners, pick an editor at random and make them the owner.
Folders belonging to deactivated users remain for 180 days, and then are deleted. We've had instances of data loss because a folder wasn't identified as lost within 180 days.
Many thanks for considering this.
Anonymous
Regarding: It would be helpful to clarify what we mean by "deactivating."
We are a large organization, with employees leaving frequently.
When an employee leaves, their account is deactivated.
As a result, we have many tickets (1-2 per day) asking for a folder to be reinstated.
You do have best practice recommendations (https://support.box.com/hc/en-us/articles/360043694514-Deleting-Managed-Users, https://support.box.com/hc/en-us/articles/360043693014-Best-Practice-Terminating-Employees), but that is impractical when a user owns many folders.
It would greatly help us if, by default, when an account is deactivated, one co-owner is made the owner (this is what our help desk does when users request recovery of a "lost" folder). If there is more than one co-owner, pick one at random to be the new owner.
If there are no co-owners, pick an editor at random and make them the owner.
Folders belonging to deactivated users remain for 180 days, and then are deleted. We've had instances of data loss because a folder wasn't identified as lost within 180 days.
Many thanks for considering this.