Today, we waste a LOT of time if an owner leaves the company but didn't know (or care) about that they have to change the Owner to another person. The average Box user assumes Owner and Co-owner are the same (they don't realize that there is a difference).
Can we please change the policy that when an owner leaves the company that it defaults to one of the co-owners? It's VERY disruptive to lose access to Box folders now that a lot of our work is there; it's the main collaborative space. Plus no one likely remembers folder numbers, which is the way we're supposed to ask to restore access. People often delete the email when they are added to a Box folder. Sometimes, it takes weeks or months to even realize that some content can no longer be accessed and it is only kept for a limited time.
Please reconsider this method and help users not lose hours of work just trying to get to files they need or even worse lose the work all together! Co-owners were trusted with the content before the owner left, letting them now own the content doesn't seem to be much of a stretch. You could even do a double-check with the new owner's manager to see if they should be approved, which would at least save the step of requesting approval and knowing the folder number. This will also save time for people who are processing the 'restore access' requests.
Anonymous
Today, we waste a LOT of time if an owner leaves the company but didn't know (or care) about that they have to change the Owner to another person. The average Box user assumes Owner and Co-owner are the same (they don't realize that there is a difference).
Can we please change the policy that when an owner leaves the company that it defaults to one of the co-owners? It's VERY disruptive to lose access to Box folders now that a lot of our work is there; it's the main collaborative space. Plus no one likely remembers folder numbers, which is the way we're supposed to ask to restore access. People often delete the email when they are added to a Box folder. Sometimes, it takes weeks or months to even realize that some content can no longer be accessed and it is only kept for a limited time.
Please reconsider this method and help users not lose hours of work just trying to get to files they need or even worse lose the work all together! Co-owners were trusted with the content before the owner left, letting them now own the content doesn't seem to be much of a stretch. You could even do a double-check with the new owner's manager to see if they should be approved, which would at least save the step of requesting approval and knowing the folder number. This will also save time for people who are processing the 'restore access' requests.