It took Box support 2 days to escalate to an engineer that could give us a simple Alert ID so that we view the alert for a file that was a false positive for malware. Our end user needed this file for a time sensitive report for a client. This needs to addressed!
It took Box support 2 days to escalate to an engineer that could give us a simple Alert ID so that we view the alert for a file that was a false positive for malware. Our end user needed this file for a time sensitive report for a client. This needs to addressed!