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42 votes
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Anonymous
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It took Box support 2 days to escalate to an engineer that could give us a simple Alert ID so that we view the alert for a file that was a false positive for malware. Our end user needed this file for a time sensitive report for a client. This needs to addressed!
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193 votes
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18 votes
Anonymous
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It should be much more than 90 days and there needs to be filters, search capabilities or at the very least the ability to export out reports with custom time ranges so that we can atleast do the searching or filtering ourself in Excel.