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  1. 141 votes
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    We are on track towards fixing this. We have made significant improvements in our Files, and Folder counts and their related sizes. They now happen in a near realtime speed and we also have a redundant process that runs and fixes these counts nightly. The current improvements are visible in most of your folders browsing experience and the enterprise level counts. We are in process of fixing counts that you can see for a given user, this will release in Calendar year 2024'Q3. There are also few minor improvements planned for the last quarter of the year.

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    Anonymous commented  · 

    There is a big bug that does not properly count the used storage amount. A support ticket has to be submitted every time to reset this. Can a button be added on the admin account page, that when clicked, it runs the Script to reset the storage count? This would bypass needing a support ticket submitted and the support team running the same script repeatedly.

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    Anonymous commented  · 

    I 100% agree. I have to submit support tickets about 3-4 times per week to have them reset my storage. It seems like such a basic feature for an online storage and file management company to already have working properly. Their automated response is always that the staff is aware of this problem and is a longer-term goal for the team to tackle. The problem is they have been replying this same way for over 5 years!

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  2. 61 votes
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  3. 293 votes
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