74 results found

1. We want to restore a file by ourselves in Box Drive, when our accidentally move/delete it.

   When using Box Drive, we often move/delete file(s) by mistake!

   We want easily check the history of actions taken to moved/deleted contents, in order to easily restore it to its original location in case of a mistake.

   (in Japanese)
   【誤操作でBox Driveのファイルを移動・削除した時、自分で復元したい】

   Box Driveを使用していると、ファイルを間違って移動/削除することがよくあります！

   ミスが起きた場合に簡単に元の場所に復元するために、移動/削除されたコンテンツの履歴を簡単に確認したいと考えています。

   56 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   This capability is not planned currently but we’ll keep you updated here. Thank you for you feedback! 

2. Request to improve synchronization speed between Box Web UI and BoxDrive"

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive and check for updates on the WebUI: result: 3 minutes
   Pattern ⑦ Delete the file on Box Drive and confirm the update on Box Drive on the other terminal: result 16 sec.
   Pattern ⑧ Edit the file on WebUI and confirm the update on Box Drive: result: 10 seconds
   Pattern (9) Edit the file on Box Drive and confirm the update on WebUI: result: 52 sec.
   Pattern ⑩ Edit on Box Drive and confirm updates on Box Drive on another terminal: Result 2 min 10 sec

   We are aware that the synchronization method differs from that of other companies' products, but all of the other companies' products complete the process within 5 seconds.

   We would like to request that you improve the synchronization speed, as a slow synchronization speed is not convenient for users and can lead to shadow IT.

   ============
   (Japanese)

   「Box Web UIとBoxDriveの同期速度向上リクエスト」

   Box Web UIとBoxDriveの同期速度を5秒以内に同期できるよう改善を依頼いたします。
   我々の調査では下記項目にて同期速度の調査を実施しております。

   パターン③　Box DriveへアップロードしてWebUI上の画面更新を確認する：結果 5分以上待っても自動更新されない
   パターン⑤ WebUI上で削除してBox Drive上で更新を確認する：結果 20秒
   パターン⑥ Box Drive上で削除してWebUI上で更新を確認する：結果 3分
   パターン⑦ Box Drive上で削除して他端末のBox Drive上で更新を確認する：結果 16秒
   パターン⑧ WebUI上で編集してBox Drive上で更新を確認する：結果 10秒
   パターン⑨ Box Drive上で編集してWebUI上で更新を確認する：結果 52秒
   パターン⑩ Box Drive上で編集して他端末のBox Drive上で更新を確認する：結果 2分10秒

   他社製品と同期方式が異なることは認識しておりますが、他社製品では全て5秒以内で完了しております。

   同期速度が遅いとユーザの利便性が損なわれシャドーITが生まれる原因となりますので、同期速度向上いただけますようお願いいたします。

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive… more

   57 votes

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   not planned  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Box Drive performance improvement request when using VDI

   The VDI is experiencing operational delays when using Box Drive, and this is affecting our business.
   It was found that the delay was caused by a large number of disk I/Os.
   We checked the Box Drive logs and found that Box was reflecting 1,000 to 2,000 operation logs on Box to each user every morning.
   Since the above operations occur simultaneously for all users, there is a large load on the infrastructure.
   Please improve performance.

   (Japanese)
   「VDI利用時におけるBox Drive性能改善リクエスト」

   Box Drive利用時のVDIで操作遅延が発生しており業務影響が出ております。
   操作遅延の要因としては多数のディスクI/Oによって発生していることが判明しており、
   Box Driveのログを確認した所、Boxから毎朝1000～2000のBox上での操作ログを各ユーザーへ反映されていました。
   上記操作が全てのユーザで同時に発生する為、インフラストラクチャに大きな負荷が掛かっています。
   性能改善をお願いします。

   133 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   Thanks for reaching out! We advise that you send this bug message with your logs to the support team. We will be able to triage effectively through this process. To learn more about Box Drive and how we support VDI, check the support article here: https://support.box.com/hc/en-us/articles/360044193693-Using-Box-In-Virtual-Environments

4. Unify move and copy behavior between BoxDrive and the Web browser.

   There is a detrimental effect caused by the fact that BoxDrive and the Web browser have different specifications for the operation of "move and copy," which is a basic operation of Box (it is actually upload and download).
   In particular, the fact that Shield's Access Policy and Classification Labels "maintain the original labels when moved and copied" is a major reason to use that feature.
   However, BoxDrive does not maintain labels, which does not lead to enhanced security or control of usage.
   Since there are many users who use BoxDrive as their main application, we would like to see the behavior unified with the web browser.

   (Japanese)
   ＜BoxDriveとWebブラウザで、移動・コピーの動作を統一させる＞
   BoxDriveとWebブラウザで、Boxの基本操作である「移動・コピー」の動作仕様が異なる（実際はアップロード・ダウンロードになる）ことによる弊害がある。
   特に、Shieldのアクセスポリシー・分類ラベルにて「移動とコピーをしても元のラベルが維持される」ことは、それを採用する大きな理由であるのに、BoxDriveではラベルは維持されず、セキュリティ強化・利用方法の統制につながらない。
   BoxDriveをメインとして利用しているユーザーが多数存在しているため、Webブラウザと動作を統一するようにしてほしい。

   There is a detrimental effect caused by the fact that BoxDrive and the Web browser have different specifications for the operation of "move and copy," which is a basic operation of Box (it is actually upload and download).
   In particular, the fact that Shield's Access Policy and Classification Labels "maintain the original labels when moved and copied" is a major reason to use that feature.
   However, BoxDrive does not maintain labels, which does not lead to enhanced security or control of usage.
   Since there are many users who use BoxDrive as their main application, we would like to see the… more

   43 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   It's working as designed.

5. I would like shortcut files created on Box Drive to be reflected on Box Web as well.

   I am aware that shortcut files (.lnk) created in Box Drive (on Explorer) are ignored as a file type and cannot be synchronized.
   However, in my work, I use Box Drive a lot and sometimes create shortcuts, but I can't share them because they are not synced, and they are deleted when I log out of the system.
   I feel this kind of specification is very inconvenient.
   I would love to see you respond to make this happen.

   (Japanese)
   Box Drive(エクスプローラー上)で作成したショートカットファイル(.lnk)は、
   無視されるファイルの種類として対象となっており同期が出来ないことは認識してます。
   しかしながら業務上、Box Driveの利用が多くショートカットの作成することがありますが、
   同期されないことで共有もできず、またログアウトしたことで削除されてしまう。
   このような仕様だと大変不便に感じてます。
   実現に向けて是非対応してほしい。

   97 votes

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   not planned  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Enhanced Lock/Unlock on Box Drive for CAD files

   I hope the Enhanced lock/unlock experience, which is currently only available for Office files, be made available for CAD files and others as well.

   • Enabling Enhanced Lock/Unlock on Box Drive – Box Support https://support.box.com/hc/en-us/articles/360061782454-Enabling-Enhanced-Lock-Unlock-on-Box-Drive
   126 votes

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   8 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAkshay Ravi (Admin, Box) responded

   Thank you for the suggestion. We currently do not have this planned on our roadmap. We will place this in our backlog as we continue evaluating ideas to improve Box Drive. 

   
   

   Please keep the feedback & use cases coming to help us prioritize this in the future!

7. Manual pause syncing

   Sometimes I want to reorder / organize / rename files before syncing.

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   45 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAkshay Ravi (Admin, Box) responded

   Thank you for the suggestion. We currently do not have this planned on our roadmap.

   Please keep the feedback & use cases coming to help us prioritize this in the future!

8. Display warning if a document is open

   Display a warning similar to read-only if another team member has a file open. Currently this is not possible without code installed at the individual PC level and there is no solution with MAC (just confirmed with support). The conflicting versions can be frustrating for teams and the tiny lock icon is just not a large enough warning when opening from box drive.

   21 votes

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   3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAkshay Ravi (Admin, Box) responded

   For Office files stored in Box, we are enabling the capability coauthor in real-time with collaborators. This will eliminate issues that arise when creating conflict copies. For other files types that do not support coauthoring, we do not have a feature planned on our roadmap, to notify users when the file is locked outside of the lock icon that is displayed on the file in the Explorer/Finder view. 

   We will place this in our backlog as we continue evaluating ideas to improve Box Drive.

   Please keep the feedback & use cases coming to help us prioritize this in the future!

9. A snapshot of contents within a Box drive folder

   Have you ever looked at a top-level Box folder and felt overwhelmed by the prospect of having to dig through and drill down to every sub-folder just to know what the contents are?

   Do you get discouraged at the thought of looking for a single file that could possibly exist way down the rabbit hole of Box folders and sub-folders?

   Would you rather have the ability to glance at a snapshot of an entire Box folder and all the sub-folders and files that exist within it?

   A simple yet effective solution is a "tree directory" view. This is a feature that doesn't exist yet, but with your vote, you could contribute towards making this feature come alive.

   Here is a mockup of what a folder snapshot in tree directory format could look like:
   https://ibm.box.com/s/qbvte48kglmnoe8bk53cwf79ktyr7yqs

   Have you ever looked at a top-level Box folder and felt overwhelmed by the prospect of having to dig through and drill down to every sub-folder just to know what the contents are?

   Do you get discouraged at the thought of looking for a single file that could possibly exist way down the rabbit hole of Box folders and sub-folders?

   Would you rather have the ability to glance at a snapshot of an entire Box folder and all the sub-folders and files that exist within it?

   A simple yet effective solution is a "tree directory" view. This is a feature… more

   93 votes

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   4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  Adminrmashintchian (Product Manager, Box) responded

   Thanks for the thoughtful suggestion (and mock-up!). At this time, it’s not planned, but we’ll keep this in mind for future enhancements to the product!

10. Allow Marking Folders as "Move Locked" To Prevent Users From Moving Certain Folders Regardless Of Permissions

    Our admins are constantly dealing with users who accidentally drag and drop folders into other folders. This can have a big impact across our org, especially when a high level folder that's shared across the company is moved. Here's a common use case:

    We have a top level Projects folder. That folder contains a subfolder for every organization we do business with. Those Organization folders then contain subfolders for individual projects. We'd like to be able to mark the Organization level folders as Move Locked so that our users don't accidentally move folders from one Organization into another. This happens constantly in Box Drive.

    The idea would be that an admin can mark a folder as Move Locked, and the folder would be identified with an icon letting users know that it's move locked. The only way to move it would be for an admin to unlock it first.

    Our admins are constantly dealing with users who accidentally drag and drop folders into other folders. This can have a big impact across our org, especially when a high level folder that's shared across the company is moved. Here's a common use case:

    We have a top level Projects folder. That folder contains a subfolder for every organization we do business with. Those Organization folders then contain subfolders for individual projects. We'd like to be able to mark the Organization level folders as Move Locked so that our users don't accidentally move folders from one Organization into another. This happens… more

    49 votes

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    11 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAkshay Ravi (Admin, Box) responded

    Thank you for the suggestion. Box currently offers the ability to lock folders using the folder lock API - https://developer.box.com/reference/post-folder-locks/

    
    

    We do not have a feature on our roadmap to expose this functionality from Box Drive. We will place this in our backlog as we continue evaluating ideas to improve Box Drive.

    Please keep the feedback & use cases coming to help us prioritize this in the future!

    
    

11. Add configuration option to hide the right-hand sidebar automatically

    When a file is opened, the right-hand sidebar is open by default. My preference is to have it closed, so I must close it each time. Please add a configuration option that would allow for users to set that sidebar closed at startup by default.

    32 votes

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    5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    Thank you for the suggestion. We currently do not have this planned on our roadmap. Please keep the feedback & use cases coming to help us prioritize this in the future!

12. My Collections on Box Drive

    Just wondering you may develop 'My Collections' function on Box Drive.

    158 votes

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    20 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  Adminrmashintchian (Product Manager, Box) responded

    Thanks for the suggestion! We are looking at how to improve content sprawl on Drive. We will be considering Collections as a possible path (among other options), but don’t have a change planned in the near-term.

13. Open file from UI Elements without approval

    Ability to open a file from UI Elements Open With with Box Edit without being prompted to Approve/Deny to proceed.

    Currently, every time a file is opened from UI Elements, Box Edit displays the prompt and asks the user to Approve/Deny before the user can start locally opening and editing the file. This adds friction to user experience, and we want the option to not display this prompt and auto-approve the file open from UI Elements

    76 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  Adminrmashintchian (Product Manager, Box) responded

    Thanks for your suggestion. This is not currently planned at this time.

14. Folder colors

    In Box it is not very easy to see what foders are shared externally. There are small globe icons on the collaborators, but if that list is too long, the external collaborator might not show up.

    Apart from that: the list of collaborators is not visible in Box Drive.

    Box should introduce a new Folder type (different color, different icon) to show that information in this folder is shared with external collaborators. This functionality should be available across all clients (Web, Drive, Mobile).

    27 votes

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    3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAkshay Ravi (Admin, Box) responded

    Thank you for the suggestion. We currently do not have this planned on our roadmap.

    Please keep the feedback & use cases coming to help us prioritize this in the future!

15. Jump to the same path on Box Drive directly from Box Web

    Like Dropbox app, we would like a capability to move directly from Box Web to Box Drive. The usecase behind this is that we want to edit a file from Box Drive not Box Edit but want to search on Box Web.

    171 votes

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    15 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    This capability is not currently planned, but we’ll keep you updated here. Thank you for your feedback!

16. Organize and Move Shared Folders Within Non-Shared Folders

    I would like to organize folders that have been shared with me within folders that I myself have created and do not share with others.

    47 votes

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    20 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAkshay Ravi (Admin, Box) responded

    Thank you for the suggestion. We currently do not have this planned on our roadmap.

    Please keep the feedback & use cases coming to help us prioritize this in the future!

17. Box Drive (Windows) - Remember folder view settings

    We’ve been using Box Drive since launch, and it’s been an incredible improvement in our workflow. Only a small issue has made it notably less useful in saving time, and is a known issue documented here (community.box.com/t5/Box-Drive-Known-Issues..)

    Our file name and directory lengths are wider than the default for Box Drive/Windows. Normally Windows remembers preferences around column width, but in this case, as you know, Box Drive does not. This causes us to have to manually resize the “Name” field in every folder/directory, every time we access one. Therefore each user is having to do this perhaps dozens of times a day--- a lot of unnecessary time wasted.

    Of course, Box Drive solves so many problems in our workflow that this is a relatively small nuisance--- but possibly one of the most important issues outstanding to us for future development with the Box Drive application.

    Thanks for your hard work on this project--- it’s much appreciated and valued.

    We’ve been using Box Drive since launch, and it’s been an incredible improvement in our workflow. Only a small issue has made it notably less useful in saving time, and is a known issue documented here (community.box.com/t5/Box-Drive-Known-Issues..)

    Our file name and directory lengths are wider than the default for Box Drive/Windows. Normally Windows remembers preferences around column width, but in this case, as you know, Box Drive does not. This causes us to have to manually resize the “Name” field in every folder/directory, every time we access one. Therefore each user is having to do this perhaps dozens of times… more

    179 votes

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    not planned  ·  29 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Box Drive: Display pop up warning when content is moved to external folder

    Just like below warning pop-up displayed in WebApp, Box Drive shall pop up a warning to let the user know the item ownership will be changed to external user, when moved to external folder. (also to prevent accidental moves)

    Change Item Owner
    By moving this item you will be transferring ownership to John Doe (john.doe@boxsample1[.]com) at Box Sample1 Company. In some cases, you may not be able to undo this action based on restrictions in the destination location.

    32 votes

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAkshay Ravi (Admin, Box) responded

    Thank you for the suggestion. We currently do not have this planned on our roadmap. We will place this in our backlog as we continue evaluating ideas to improve Box Drive.

    Please keep the feedback & use cases coming to help us prioritize this in the future!

19. Syncing bookmarks and Windows shortcuts between Box Drive and online.

    To better organize my personal Box files and share with teams, I've saved my files in the team folder and used a Windows shortcut (in Box Drive) in my personal Box folder to link files/folders elsewhere on Box. Box Drive doesn't sync Window's shortcuts so these links are lost when working online. The workaround online is to use the bookmark function, using file/folder URLs to create shortcuts. It would be great if bookmarks or window's shortcuts synced between online and Box Drive modes. At the moment I'm having to bookmark online and shortcut on Drive to link up files and folders. This is double the work and if I delete my Cache, the short cuts on Box Drive will be lost. Is there a better approach or solution to this problem?

    To better organize my personal Box files and share with teams, I've saved my files in the team folder and used a Windows shortcut (in Box Drive) in my personal Box folder to link files/folders elsewhere on Box. Box Drive doesn't sync Window's shortcuts so these links are lost when working online. The workaround online is to use the bookmark function, using file/folder URLs to create shortcuts. It would be great if bookmarks or window's shortcuts synced between online and Box Drive modes. At the moment I'm having to bookmark online and shortcut on Drive to link up files and… more

    116 votes

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    22 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  Adminrmashintchian (Product Manager, Box) responded

    We will likely consider bookmark support in the future for Box Drive, but it’s not planned in the near-term.

20. Box Drive Warning When File Path is too Long

    There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will prevent them from opening the file on the desktop. The update and solution should be to warn the user that upon copying that if they paste the file it will exceed the character limits. Possibly even add that this will prevent opening the document on the desktop, but still can within the browser. This will give the user notice and the ability to cancel the request for good, or go back and change the name before they copy the file so it's within legal limits.

    https://community.box.com/t5/Archived-Articles/Couldn-t-Find-Folder-Path-in-Microsoft-Excel-When-Using-Box/ta-p/51651

    There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will… more

    28 votes

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    not planned  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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