Box Drive Sync Delay Indicator
Box Drive is supposed to mirror the files on the server. But we experience delays of five minutes to over an hour between when we complete an upload to Box and when other users can see the file in Box Drive. We end up having to use the web portal more frequently to download files rather than waiting for them to appear, which creates version issues and nullifies the most attractive feature of Box Drive. The old Box Sync software used red or green dots to indicate if a file had synced. Is there a way to add such an indicator to Box Drive so we can tell if a file is available on Box but not yet reflected in Box Drive?
Anonymous
shared this idea
Thanks for the suggestion. Typically updates between box.com and Box Drive should happen very quickly. If they are not, we’d recommend filing a support ticket in case there is an issue.
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Anonymous
commented
Companies have increasingly been more diverse in connectivity over the past few years as employees may be visiting customers in the field, working from home, or in a corporate building; the ability for a user to see an indication that a files haven't updated yet would be very helpful.
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Sean
commented
Understanding that some organizations may have a lot of eventstream traffic being processed by the Streem.exe and that many users are working from less-than-optimal network conditions (at home on consumer grade internet), having an indicator that sync is running behind or being overwhelmed may help with user experience. As it stands, they just can't explain why they can't save a file or a lock gets disconnected.
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Anonymous
commented
The inability to see whether files are synced has created substantial problems with version control. If the sync is not nearly instantaneous, then we need to know that it is still in progress.
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Daniel Feodoroff
commented
Yes this or a force sync is a must! After working on files online or creating files in Box Drive on another computer they don't show up for a while on other computers with Drive. This makes the experience painful. Please add in a way to see if files are delayed syncing and force a sync or maybe an option to have instant syncing.