Anonymous
My feedback
15 results found
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30 votes
This feature is something we want to bring with Shield. The team has developed a plan for Shield to support this functionality on the backend, but the feature is not on our immediate roadmap. We will continue to build out our plans to bring this to customers as the team works on our current roadmap.
Anonymous
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31 votesAnonymous
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41 votes
The team is evaluating the current model supporting Deep Scan to understand ways to improve detection on Microsoft file types.
Anonymous
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6 votesAnonymous
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43 votes
An error occurred while saving the comment Anonymous
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8 votes
An error occurred while saving the comment Anonymous
commented
Seems like poor security practice on Box to require an admin account for an email alert. Any org that uses an IT ticketing system should be able to send Shield alerts direct to the ticketing system without creating an admin account in Box
Anonymous
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4 votesAnonymous
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8 votes
An error occurred while saving the comment Anonymous
commented
nope, not the only one. being forced to have shield alerts only sent to co-admins is ridiculous especially for any org that has a case management system.
Or, we can create a co-admin just to be able to send email from, seems like poor security practice on Box to require a user account for a alert emailAnonymous
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1 voteAnonymous
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3 votes
An error occurred while saving the comment Anonymous
commented
as a security engineer I need to be able to download the files Box marked as malicious and run it thru our software to verify or clear the file's malicious status. But the only way I can do that is to mark the file safe for everyone, download it and then mark it malicious again. But while its marked safe, anyone can download it.
We need a way to leave it marked malicious while we download and analyze it.Anonymous
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44 votesAnonymous
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24 votesAnonymous
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15 votes
Thank you for this suggestion. I understand the use case. However, we do not plan to accommodate that level of customization at this time.
Anonymous
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40 votes
Due to other higher priority initiatives, this is not prioritized at this time.
Anonymous
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28 votes
An error occurred while saving the comment Anonymous
commented
We need a way to customize the this window. We have a lot of customers getting confused by this. They see ‘Continue’ as a button, but ‘Not part of [Company]’ isn’t a button so they miss it and just click ‘Continue’.
I would like them both look like buttons so they see it’s a clear choice between two.
Anonymous
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just ran into an issue with shield. we have a file that was uploaded more than a year ago and tagged by shield as malicious (false positive). We marked it safe and moved on. recently a new version of the file was uploaded and tagged malicious (could be seen in the meta data on the file), BUT never showed up in the Shied dashboard because the original was tagged by Shield more than a year ago.
I had to open a case with box so they could locate the alert #, then I was able to find it by changing the number in the shield URL
Without Box support we would have never found the alert and not been able to mark the file a safe. We lost access to that file for 3 days because the filters wouldn't show the alert / they don't create a new alert