Ability to send Shield alerts to a Pager Duty email address for email integration.
It looks like I'm only able to notify users who are Shield co-admins whenever an alert is created. I would like to send alerts to a Pager Duty email address for email integration.
I would like to avoid creating a separate user for the purposes forwarding emails to pager duty. I would also like to avoid creating a forwarding rule on my own inbox.
Is it possible to send Shield alert notifications directly to non-user email addresses? If not, is this something the Box team is working on or can consider implementing?
AdminModerator
(@ Box, Box)
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Anonymous
commented
We also hit this issue when trying integrate with pager duty. Creates more issues if a separate admin account is required just for this. Is there any update on this?
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Anonymous
commented
nope, not the only one. being forced to have shield alerts only sent to co-admins is ridiculous especially for any org that has a case management system.
Or, we can create a co-admin just to be able to send email from, seems like poor security practice on Box to require a user account for a alert email -
Anonymous
commented
Alternatively post Box Shield alerts to Slack channel.