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Thanks for reaching out! We advise that you send this bug message with your logs to the support team. We will be able to triage effectively through this process. To learn more about Box Drive and how we support VDI, check the support article here: https://support.box.com/hc/en-us/articles/360044193693-Using-Box-In-Virtual-Environments
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We are planning improvements to how we handle Japanese language queries but this work is not currently on the roadmap in the next 12 months. We will take this into consideration for the annual roadmap for next year.
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When searching for metadata, there is an ambiguous search function as well as an exact match search.