Within Netsuite, users are able to take an existing Netsuite record (for example, a Tender record) and convert it into a different type of record (for example, a Project record). If integration users have already associated a Box folder to the Tender record, converting the record essentially removes the Box folder association. When they view the newly-converted Project record in Netsuite, they will be prompted to create a new folder on Box. Ideally, the converted record should be linked to the folder that was created when the record was a Tender record (or allow admins to customize this behavior).