Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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99 results found
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Ability to log and review user-entered prompts in Box AI
After deploying Box AI to users, it would be very helpful to have the ability to log and review the prompts that users enter.
This would support security and compliance needs, such as detecting potential malicious usage and enabling proper auditing when required.Since Box is a platform where sensitive and confidential information is often stored, having this capability is important for safely leveraging AI features.
42 votes -
New shortcuts to AI in Box Notes
A new shortcut for Box AI for Box Notes has been released to display the AI prompt field when you enter a space at the beginning of a line in Box Notes.
https://support.box.com/hc/en-us/articles/42854740437011-New-shortcuts-to-AI-in-Box-Notes
I often type a space at the beginning of a line to lower a paragraph, and I had to clear the AI prompt field each time.
It is a small thing, but it is troublesome, so I would like you to change the specification.
Idea 1: Add configuration items to disable shortcuts in the admin console, registry, etc.
Idea 2: Change the shortcut to something else instead…21 votes -
AI-Powered Confirmation Before Adding Collaborators/Sending Links
I’d like Box to add an AI-powered confirmation step when users invite collaborators to a file or folder or send shared links to other users. The AI would quickly scan the content, detect PII or sensitive information, understand the context, and check whether the invited collaborator seems appropriate (e.g., external domain, personal email, unrelated teammate). If something looks unusual, Box would display a confirmation prompt asking the user to verify the invitation. This would help prevent accidental oversharing and reduce security risks caused by human error, while still keeping the collaboration workflow smooth.
10 votes -
Can we get the ability to set which agent is the default agent per hub?
It would be great if we could set which agent is the default for each hub. If left blank, then the default Box agent is selected. If we have an agent for each hub, our users may forget to switch the agent as they switch between hubs.
18 votes -
AI chat history should be saved
Any AI chat history, whether on a document(s) or in a Hub, is not saved in the same way other AI platforms do (ex, ChatGPT, Google Gemini, CoPilot, Perplexity, etc.). Retaining the chat history will improve efficiency in future conversations and improve personalization. This seems to be the biggest flaw/miss in the rollout of Box AI.
18 votes -
We would like to be able to see the indexing status of content added to Box Hubs.
Currently, it is difficult to know when content added to a Hub becomes available for insights via Box AI,
and therefore hard to verify the accuracy of AI responses. Please display a status indicator showing whether content has been indexed.
Box Hubsに追加したコンテンツがインデックス化されているかステータスで分かるようにして欲しい
Hubに追加したコンテンツがBox AIでインサイトを取得できるようになるタイミングが分からず、AIの回答精度を確認するのが難しいです。
コンテンツがインデックス化されているかステータスを表示してほしいです。18 votes -
Enable Box AI API for Specific Users or Groups
Currently, the Box AI API can only be enabled or disabled for "all users" at once. To allow custom applications to use Box AI, we have to enable the API for every user in our tenant.
However, it is difficult to estimate how many additional API Units we need to purchase, since we cannot predict how much each user will use the Box AI API. We are also concerned about users utilizing the AI API without proper authorization or oversight.
Just like Box AI for Notes and Box AI for Hubs, we would like to be able to enable or…
12 votes -
Box OCR
I am using Box on the desktop. Is there any way I can get Box to automatically run the OCR when I upload a pdf to Box? In order to use the Box AI, I have to always open the file and run the OCR on my local Adobe and save/reupload to Box before I can use the Box AI. That is very time consuming. If Box could automatically run the OCR when I upload the document that would be great.
11 votes -
Box AI does not recognize text in image-based PDFs
Thank you for releasing Box AI for free.
I am currently using Box AI with the feature enabled. It successfully recognizes text in document PDFs and image files (PNG, JPG, etc.), but it does not recognize text in image-based PDFs.
When I take a screenshot of the content in an image PDF and save it as an image file (PNG, JPG, etc.), Box AI is able to recognize the text. This suggests that the issue may be related to the file format.
If Box AI could also recognize text within image-based PDFs, it would greatly improve usability. I would appreciate…
35 votes -
Exclude Specific Content from Box AI
As a law firm we need to segregate certain client data from the ability to use Box AI due to legal agreements in place with their clients to not be able to use AI on their data. Currently we would need to turn off Box AI on the whole account in order to achieve this requirement, which is not ideal.
71 votes -
Bulk grant and remove permissions to Box Hub.
When BoxHubs is managed by an administrator, it is necessary to be able to grant or revoke access permissions to BoxHubs in bulk in order to manage users who can access BoxHubs.
The current functionality requires granting access permissions to a large number of BoxHubs, which would be too time-consuming to do manually.
For example, a tenant using BoxHubs manages around 80 to 100 BoxHubs,
It would take too much time and effort to do all of this manually, one by one.[日本語訳]
BoxHubsを管理者にて管理している場合に、BoxHubsへアクセスできるユーザー管理を行う目的で、
BoxHubsへのアクセス権限を一括で付与または権限の削除を行えるようにしたい。
現在の機能では多数のBoxHubsに対しアクセス権限の付与が必要になり、手作業で行うには工数がかかりすぎてしまう。
一例として、BoxHubsを活用しているテナントでは80～100程のBoxHubsを活用し管理を行っているため、
これらをすべて手動で一つ一つ手作業で行うには工数がかかりすぎる。19 votes -
Box AI support for all spreadsheet tabs
Currently, Box AI only reads the first sheet of an Excel file. We would appreciate it if this could be expanded to cover the entire workbook (all tabs).
5 votes -
Resize Box AI Prompt Window
Customer would like the ability to resize the Box AI Prompt Window that opens. They use multiple monitors and screens, and need to resize it in order to effectively view the long responses coming back from AI.
6 votes -
Increase Multi-Document Querying Limitations from 10
The current system limits the number of documents that can be reviewed in a single session, which has led some public sector users to process eligibility documents in multiple smaller batches. In practice, screenings often involve significantly more documents (70 in some cases) than the system currently supports in one batch (10 max), resulting in added workload and inefficiency.
14 votes -
Increased file limit for Box AI for Hubs
Currently, Box AI for Hubs is limited to 10,000 files per hub and 1,000,000 files combined across all hubs in an tenant.
For use cases such as distributing hubs on a departmental basis, this number is low, so we would like the limit to be relaxed.Box AI for Hubsのファイル数制限を緩和してほしい
現在Box AI for Hubsを利用するには、1つのHubで10,000ファイル、テナント内すべてのHubで合計1,000,000ファイルまでが上限となっています。
部署単位でHubを配るといったユースケースでは、この数値では少ないため制限を緩和してほしい。56 votes -
I would like the restrictions on Box AI to be lifted or reduced.
It's great that the Box AI query limit has been lifted.
Next, we would like to see the following three limits lifted or reduced.
・Limited to 1,000 characters per question
・Text content size limit is 1MB, with larger files only processing the first 1MB of text
・Non-English languages may produce lower quality resultsOf course, we would also like to see the accuracy of the AI improved. (Especially Bax AI for Hubs)
81 votes -
Let me turn off Box AI
I have no use for AI. I do not want Box AI in my workflow at all. But since Box AI was implemented, my default sidebar on the Box web view is Box AI. This is useless to me, and more annoyingly, it replaced Activity (a very useful sidebar) as the default, making my experience of Box less productive and more annoying. I encounter this many times per day and it is infuriating.
16 votes -
We want to gain insights from images inserted in Notes using Box AI for Notes
Currently, Box AI for Notes cannot get answers from images that you paste into Box Notes.
It's great to have Box AI for Notes pull insights from both the text you write and the images you embed.Box AI for Notes でNotes内に挿入した画像からもインサイトを得たい
現在、Box AI for NotesではBox Notesに貼り付けた画像からは回答を得ることができません。
Box AI for Notesで、記載した文章と貼り付けた画像の両方からインサイトを取得できると便利です。18 votes -
Box AI Describe Changes in File Versions
It would be useful if Box AI was able to tell me what has changes between different versions of documents.
For example, if my coworkers were updating a report or presentation while I was out of the office, it would be great if I could ask Box AI what changes have happened in the past x-number of days to the document to quickly bring me up to speed.
4 votes -
Ability to Select the AI Processing Region
We would like to request the ability to select the region where AI processing is performed.
Some customers in Japan — especially in regulated industries — require that AI processing be executed within the Japan region as a prerequisite for using AI features.To drive broader AI adoption among financial institutions and other highly regulated customers, this capability is essential.
2 votes
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