Wow, 'Support' is not even an option on the dropdown menu above. Maybe that is the root of the problem.

Here are FIVE Suggestions:

1.

Add 'Support' as an option on the menu above.

2.
Folders that I can see via a web browser were not appearing on my desktop. I tried to find a support article. Found this one:

Box Sync Troubleshooting Basics

https://community.box.com/t5/Box-Sync-Troubleshooting/Box-Sync-Troubleshooting-Basics/ta-p/82

It does not address what I eventually figured out to be the problem: For each folder, I have to manually click the button with three little dots, then select from the menu the three little dots + More Actions, then select ‘Sync’

I only accidentally found that after wasting A LOT of time trying to send my sync report, etc.

That is a basic issue. It should appear in that article.

3.
At the bottom of the article (and probably all support articles), there is a line of text that says: “Was this article helpful?”
The options are Yes and No.
If the person clicks ‘No’ they should be presented with a text box where they can leave a message saying what the problem is. That would let Box get the feedback it needs to improve articles. Just collecting a ‘No’ does not help.

Also, that text box would let the person submit the suggestion right away, instead of having to dig around to try to find a way to submit it (which many of us will not do) and waiting for the chat.

1. I wasted lots of time on chat, just to submit this suggestion.
   

That chat person wrote, "You can also submit your feedback on this site: https://pulse.box.com/forums/909778-product-feedback"

That link should be provided here: https://community.box.com/t5/Contact-Support/ct-p/BoxSupport#

5.
Typing in this little box and needing to scroll up and down to see just a few lines at a time is a lousy experience. Every other website in the world lets you drag the corner of the box to make it larger and easier to read. Please do the same.