Retention policy should be able to remove folders in addition to files.
Currently the governance retention policy only delete files. We are using the integration with Oracle NetSuite and as such we have a folder that then gets a folder setup for each Case as we are sending and/or receiving data from customers via the Case we have with them. The policy is set to get data for 30 days. The files are getting removed, however, the folders still exist. This makes it challenging when you look from the Box web interface. It would be nice to have the ability to set folders to remove if they are empty.
Cristyn Kells commented
My organization is in the same situation. Yes, please implement a recursive folder deletion feature on the folder that has been designated within the retention policy. The undeleted folders are causing our users to waste precious time clicking on folders with no content when using Box searches/queries. It pretty much defeats the purpose of a retention policy, which is to reduce content that is no longer needed.