When searching through our folders we will always use Grid View for the sake of seeing the preview images to determine which file we are looking for. However, after numerous discussions with the Box Support team, I was told this wasn't a bug, but how the feature is intended, which is absolutely shocking to me. Why does List View searching work fine, but Grid View does not?

Upon entering an invoice number and searching for it, if we select to see the most updated files the search terms completely reset and we see every single file within our Box account. If we select the updated sorting option and we search for the invoice again, this resets the sorting option and we're back to the Relevance sorting option. The only way we can search for something WHILE maintaining our search terms or the sorting option is to switch to List View and after completing our search switch back to Grid View to see the previews.

This workaround is time consuming and frustrating. So, please, add this feature in. I don't see any reason why this isn't already a feature considering this all works fine in List View, but for some reason not in Grid View.

Reply to admin:

I'm not sure if the message got through to you since it was a no reply email, but it did say to respond to the email with feedback. However, I haven't heard anything since, so I figured I'd post the reply I sent in the email here as well just in case.

This is really the best way I can explain it. I can send a video attachment or the ticket numbers from support if that will help, but to try to clarify, no the sort option does not work with grid view. If we search for an invoice with grid view on, it will show up with several items under the sort option "Relevance." I change it to "Updated" and the search terms are reset, and I see everything within our box account, not what we were searching for. This doesn't happen with list view. If I tried to search again in Grid View after I've changed the sort option to "Updated", the sort option will reset and it will be sorted by "Relevance" again.

So, specifically the drop down menu for "Relevance" and "Updated," that is straight across the screen to the left of the grid view/list view button, does not seem to be working at all specifically in grid view mode only.

Hopefully this helps clarify things, if not let me know if I can send video attachments or if you can check these attachments out in one of the previous support tickets I've sent. Thank you.