Option to Designate Which Email Address (Primary vs. Alias) is Used for Box Email Notifications
Admin is SSO required and is unable to receive email notifications on their primary email address used for SSO.
Email notification in Box currently are not sent out to aliases.
However, when testing with the other email aliases for their company, the emails went through correctly.
The issue is that changing the Box primary email address requires changing the SSO primary email attribute which would break the login flow for other applications and programs.
We would like to have email notifications be able to be sent to these aliases.
We do not want to do the workaround of configuring their SSO credentials on our end to allow email notifications to come through while allowing our login process to be maintained.
This is not a priority at the moment given our roadmap commitments. We will reconsider with additional demand.