Update shared link expiration workflow is confusing
The workflow to update the shared link expiration date on the mobile app is confusing and not intuitive.
Here’s what I would have expected to happen:
- I get email in my inbox warning me that a file or folder that I own or collaborate on is expiring soon
- I click the link contained in the email
- I see a screen that gives me an option to extend the date or not
- I make an update or leave it as-is and confirm
- Done
Instead here’s what actually happens
- I get email in my inbox warning me that a file or folder that I own or collaborate on is expiring soon
- I click the link contained in the email
- I am taken to a screen that shows me the item that’s about to expire with some icons at the bottom
- Since none of them intuitively suggest that one would take me to a screen where I can update the expiry, I click the … for more options
- I see a list of stuff that I can do, but none of them suggest to me that it will let me extend the expiry
- I click “file information” in the list because it seems most likely of any of the random choices
- At the bottom, I now notice – after attempting this workflow at least a dozen times from my phone – a button that says “sharing”
- Now I can get to the update expiry screen after 2 more clicks, and I have to take another action after that
2
votes
AdminAnonymous
(Why is this required?, Box)
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