Box drive won't show files that don't sync
We have many department users uploading files to Box via Box drive but sometimes Box drive won't upload all the files due to a certain discrepancy. There is no error on Box drive and the only way to find this is to check for the number files on Box web as compared to the number of files on Box drive for the particular folder. This is very concerning and Box drive should either show the list of files not uploaded to Box or shouldn't allow users to upload files using Box drive. I hope there will be a fix released soon. I am also concerned with how many more customers would have been facing this issue and they may not be even aware of this discrepancy as we hardly check the total number files actually uploaded.
I notice this idea was raised in 2019, yet we are still having issues with this.
There is no alert given when Box Drive isn't syncing properly. These aren't "problem items" so that feature does not help. Staff can go days without knowing their files aren't syncing and lose work.
– Add an obvious symbol to show a file has not synced.
– Ping an alert to the desktop when files haven't synced.
– Send emails out when there are known faults so people can be aware.
I see you have already launched an update within one week of your previous update which caused major faults. It would be really great to receive a message of apology and statement clarifying the issues that are being resolved.
I had to abandon the whole Box Drive because I couldn't tell which files had failed to move. There were many. I'm stlll trying to clean up the mess months later.
This is a issue in our office as well. We're trying to collaborate on various projects, but there are whole folders full of work that are not automatically syncing.
This is proving to be a major headache. I really regret installing this Box Drive software now. Box Sync had its problems, but at least it worked.