iOS Files app "waiting to upload" problem/getting stuck
Awhile back I could not get the iOS Files to work with Box documents. They would get stuck in the "waiting to upload." While they were helpful, I spent several emails with Box assistants and we couldn't find a solution and gave up. It seems obvious, but I finally figured out what happened. The Microsoft Office applications in iOS require an Office 365 account to edit documents. My Office 365 is through my work, and I am in education, so of course we get a terrible email at first and immediately start using the email alias. When Office required the account to edit documents, I used my non-alias email to sign in (it is what I used to originally set the account) but in Box, my alias email was primary. And with only three emails (primary and two linked) I didn't have the non-alias email there. That is pretty clearly where the conflict was coming from. I added my non-alias email address as a linked address, and now Files is working like a charm. Seems obvious, but I bet I'm not the only person this happened to with Office on mobile. Thanks