The NetSuite integration does not currently allow for @ mentions to work in Box. It would be very helpful to allow NetSuite Box widget users to collaborate this way, instead of having to send an email, slack, etc. to the intended collaborator.

Note- I believe this is because of how NetSuite to Box handles provisioning; NetSuite only checks with Box for a user's permissions when the user is trying to access content. In this use case, the intended collaborator is not signed in at that point and @ mentions only are allowed when they are collaborated into the folder. Collaborating the intended collaborator into the folder within Box would mess up the NetSuite user controls (which largely control access to Box content). Thank you!