In China we have to use (redacted) as box.com is blocked, and after few weeks not logining (Box Alternate domain)
One of our vendor can’t login box with his own company email account. And then can’t share file with him to update.
I found he can’t see the “i’m not a robot” after login (Box Alternate domain) to fill in password as he doesn’t have VPN enabled
after i use his account to login and validated this， he can then login normally.
Looks if you don’t use box for few weeks, it will ask you to validate via this google authentication way which he can’t see it without VPN.
How to fix this for china users if they can't use VPN?
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