Box Zendesk email links to ticket IDs redirect to generic page post authentication
Box Zendesk email links to ticket IDs redirect to generic page post authentication.
I receive an email from support at box ... (also referencing Zendesk in the email domain)
And within this email there is a link with label "this link".
Following the link in a session that begins free of any cookies and state (that is, a private browsing session), I am brought to a page to authenticate me - which is just fine.
However, post-authentication (or in the process), I'm brought to ageneric support page instead of the specific ticket ID. I'm brought to: https://support.box.com/hc/en-us
Also, on this very page, after I logged in, the message "Please sign in with a provider to continue" still appears.
Further, after I did log in, even after providing credentials and reaching the generic support page, I followed the link from the email and I am still not redirected to the ticket page.