Custom Support information (including displayed text)
Currently, when you edit support information in the Admin Console (phone number, email, support URL), this is displayed in the "Get Help" section but it is, in my opinion, too rigid. For example, the Support Site URL is displayed as "Help center" in the callout and this cannot be changed to match the language we use internally.
It would be great to customize this "Get Help" callout to customize existing items as well as add additional items to help point users to the correct resources e.g.
- Add an item called "Raise a ticket" so users can click a link to raise a ticket internally on Box
- Rename "Help center" to "Box Guides and Resources"
- Change the link for "Get training" to point to our internal training platform (which includes Box)
- Add an item called "Got a question?" which will point people to an internal Teams channel to ask a general question. etc etc.
This way, users can be better informed about how to use Box within our organisation and where to turn if they have an issue or are unsure about something.
1
vote
AdminLeon Beckett
(Admin, Box)
shared this idea