The new authentication process is forcing us to use two step authentication even with our ATB Email address' every time we enter or come back after a period of time.

I am really hopeful that this is being looked into as its the most inconvenient. Our CSR's do not have business devices for google authenticator nor does the text feature seem to work to the branch office phones and when you ask it to call it takes a bit for the phones to ring and connect and cuts half the message off so we don't get a code. This is not a seamless process and has caused customer impacts when trying to do things such as payouts or access forms that are housed in here.

Can this be linked to our adaptive again?