I wish to state my ongoing frustration with sharing collaborative folders with my clients via box. The instructions for me, as part of a subscribed user group, are clear. The instructions for a new user who we invite to collaborate ARE NOT. You put me in a position of the blind guide when the client or collaborator asks me for help getting to the files – and Box has not provided sufficient instructions. I suspect Box assumes because I have logged into box as a new user once in the past, that I know how to coach a new user on getting into the system. But that was years ago. This is a missed opportunity.
 
It would help me greatly if you would provide step-by-step instructions along with a tutorial video for brand new users that they receive along with an invite to collaborate. There should also be a link to an article/post for established, subscribed users like me that I can forward to my clients/collaborators that detail the steps they will need to take in order to access shared folders.
 
I hope that makes sense.