Share this link. Box.com's aggressive marketing misleads our customers.
Hello Box!
Unfortunately, we cannot fully use your product due to your company's aggressive marketing, which misleads external users.
The problem lies in the implementation of sharing public links to files or folders with external users:
- When an external user opens the link, they see a pop-up message from Box in a green field (as shown in screenshot 1): "Log in to Box to save all files you view in your Recents and return to them at any".
If our client does not click the small white cross on the right to close this message, they are redirected to the Box login page, even though they received this link to view a presentation or download it.
This service message also hides the important "Download" button, which our client does not immediately see.
This service message is clearly part of aggressive marketing to attract new users to the Box service at the expense of convenience and efficiency for its current clients.
Solution we propose:
Disable this message, as it misleads our clients and forces us to use Google Disk for file sharing, since it doesn't have such issues. For an ordinary person who is not familiar with Box, it's not obvious how to download a file.
- When a client who received the link still finds the "Download" button and clicks it, they are again misled if they are an inexperienced user: they are prompted to join or log in to Box (screenshot 2).
Solution:
Please remove these buttons and messages, leaving only the status that the file is downloading, as is done in Google Disk and Dropbox. Why this aggressive marketing that harms real clients?
- Please place the "Download" button in a visible spot next to each file when hovering over it. Currently, you need to click the "three dots — more options" icon for this (screenshot 3).
We would be very grateful if you take our suggestions into account, as we are sure this will make your service more convenient and even more popular among a larger number of users. This way, we won't have to use Google Disk for these tasks, fearing to mislead our clients and constantly explaining how to download a file via the link.
Thank you!
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