Upgraded my laptop, lost hundreds of files, Box support claiming files never properly synced
Hi Box, I am incredibly frustrated and disappointed with your product. Your customer support team said I need to post the feedback here. I have been using Box Drive for the past four years and was using it to keep track of sensitive and important records and information related to my employer's financial statement audits. This included hundreds of workpapers and workbooks used to gather and compile information to send to our auditors for the company to pass our annual audit. I could view the files in Box Drive and in the online web browser, indicating that they had properly synced. I would copy and reuse these files each year. I got a new laptop and found that I couldn't access any of those files. I tried to look at my old laptop and the files are not there since my work turned off the access. I'm now having to try and recover the files from the old laptop, which Box support said never properly synced. This makes no sense to me. There was zero indication that files were not being properly synced. I feel that this is a huge misunderstanding on your part of what your customers need and I have lost all trust in your product and will be working on finding a replacement, such as Google Drive. Losing and missing files is absolutely unacceptable. I will never recommend your product and will discourage any other professionals from using your product.
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