We use Pendo to automate and manage user guidance within Box. Pendo provides automation features that allow us to automatically trigger specific AI agents, even when many agents exist.

However, with the current Box coding rules, it is often difficult to use Pendo’s feature tagging effectively, because it is hard to uniquely identify elements for tracking or automation.

I would like to request that Box implements a development rule to add fixed and descriptive CSS tags (classes or IDs) to relevant elements related to AI agents. This would make it easier for Pendo users to specify and control these elements, significantly improving integration and automation workflows.