As the administrator of the BOX account for the Restless Legs Foundation, and due to my departure from the board, I would like to transfer my administrator role to my successor.

I've completed the steps outlined under role transfer, but then receive an error message during verification:

• You do not have permission to confirm this administrator transfer.
• You cannot confirm the administrator transfer. Log out and try again after logging in as an administrator.

I don't understand what this means. I'm logged in with my email account and password, in the admin console, and yet this message appears.

What's wrong?