box edit
Detect whether Box Edit is running before prompting users to reinstall Box Tools
Summary
When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.
This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.
Steps to Reproduce
Box Tools is installed and up to date.
Box Edit is registered to start automatically with Windows.
Box Edit fails to launch during Windows startup, so BoxEdit.exe is not running.
Open a file from the Box web interface.
The browser repeatedly asks the user to install or update Box Tools.
Actual Result
Even after reinstalling the latest version of Box Tools, the browser continues to display the same installation prompt.
If Box Edit is launched manually, the browser immediately detects it and file editing works normally.
Expected Result
Before prompting the user to reinstall Box Tools, Box should first check whether:
Box Tools is installed.
BoxEdit.exe is currently running.
If Box Tools is installed but Box Edit is not running, display a message such as:
"Box Edit is installed but is not currently running. Please launch Box Edit and try again."
Benefits
Prevents unnecessary reinstallation loops.
Helps users identify the real cause immediately.
Reduces support requests.
Improves the overall user experience.
松本 健二
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