User Impersonation Fails Without Explaining That Updated Terms Need Acceptance
When impersonating a user who needs to accept updated Terms of Service, Box simply displays “failed to load content.” There’s no explanation of the actual issue or how to resolve it.
I learned the hard way that I had to log in directly to the account and accept the updated terms before impersonation would work. The error gave me no reason to know that was the required fix.
Please handle this gracefully. Clearly state that the user needs to accept updated terms through a direct login before impersonation can continue. A generic loading failure leaves admins guessing what’s wrong and wasting time troubleshooting an issue that Box should explain upfront.
1
vote
Anonymous
shared this idea