Error message when trying to preview a password protected file is not clear.
When trying to preview a password protected file in Box, our users receive the message: "We are sorry, the server encountered an error while processing your documents, "which dos not really explain the nature of the problem (i.e., no explanation as to why it cannot be opened).
When trying to open with Excel Online, the error message is for them slightly better as it mentions that the file is encrypted and that they should follow-up with the author), yet does not explain how to open (with Box Edit via local app, or to download and later upload).
We would like to see a clearer message - I.e., both error messages should state the file is encrypted, to contact the author, and ideally explain that these files can only be viewed with applications on the user's device)
Valentina Buzzatti
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