Password Resets by Administrator
This weekend, our organization had an internet outage that stopped email from delivering for four days. I had a user whose password expired and due to the password reset process being wholly dependent on email, the user was unable to work in Box, which is where all their files are, so they couldn't work. I setup a call back and was told that the process needed email in order to manually reset the user's password.
There needs to be a way where administrators can reset a user's password in the admin console. There are times when email is not a viable way to reset passwords in order to maintain functionality.
Ideally, I would like to be able to setup a user's password and then set a time-frame for when they must change it to allow them access but then have a clear time-frame on when they must change from a temporary password.
I know I saw this in another suggestion and I voted for it, but this would never have happened if the user had known their password was about to expire. Email notifications at set intervals (like 14, 7, 3, 1 days) would prevent a slew of issues.
Thanks,
Bethany
Anonymous
shared this idea
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Aaron Whitley
commented
Administrators need the ability to set passwords for users. We would like to have users use Box without the necessity of receiving email.
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Anonymous
commented
they couldn't get the password on their phone email or when they went home to webmail? Or was your entire email server offline?