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Provide support contact details, atleast a chat bot for real time fixing of issue. Please consider the users sense of urgency.

4 votes
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  • Anonymous commented  ·   ·  Report

    Finding where to file a support ticket is next to impossible.

    There is chat support but it shows "online" when it is not online, and nothing happens when you click it (not even an error message). Bad customer experience.

    This is disappointing as Box support used to be outstanding. Has really gone downhill.

  • Anonymous commented  ·   ·  Report

    Finding where to file a support ticket is next to impossible.

    There is chat support but it shows "online" when it is not online, and nothing happens when you click it (not even an error message). Bad customer experience.

    This is disappointing as Box support used to be outstanding. Has really gone downhill.

  • Anonymous commented  ·   ·  Report

    This 100% my god is it a pain trying to get some help

  • Anonymous commented  ·   ·  Report

    I completely agree. Dropbox has better customer service

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