"Box Problem Items" error dialog is useless
I received "file path is invalid on this system" errors from Box Drive through a "Box Problem Items" dialog. This window is useless! All it lists is the problem folder names. I can't simply rename the problem folder from this window; I can't click the folder icon and navigate to the problem folder in my file structure; I can't even swipe the file name and copy it into the search bar so I can find the problem folder on my own. Such a garbage error report! Please make this dialog actually useful
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Michael Steinhofer
commented
To add to this, clicking on the item to take you to it, or right-clicking to show in finder/explorer seems like a no brainer. But what is also super frustrating is that there is literally zero indication you have an error in the first place? you move about your day doing all sorts of box interactions and there is no popup saying hey there's a problem. if you're lucky enough to be looking at the folder where the problem is you see a red circle. but most people are just in a save dialog in an app, or copy something to a box folder then move on with their day. even a red dot on the menubar icon would be helpful! something! currently, as the admin, I get contacted hey, box isn't syncing? is Box down or something? and I have to go over to their Mac, open box, click on settings to see if there is an error which for some reason that one problem item causes the rest of box to stop syncing it seems. and then manually fix the problem items. it's a real pain. should just be a notification, you click the notification and that takes you directly to the problem item so you can fix it. in most cases in my experience it's simple that there is an extra space at the end of the folder name.
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Anonymous
commented
LOL - ok - so it's now 2 years later - and they now provided a little information "i" link at the end - that you click and it takes you to an information page at box - LOL - that DOES NOT include any information whatsoever about this error... I actually found THIS page while trying to find a solution...
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Anonymous
commented
Agreed. at the very least, we should be able to right-click on an error to get a popup menu with a "show this item" command that will show us the file in the local filesystem. Otherwise, there is no context at all for me as to where to find the offending file/folder (and filesystem searches take abysmally long and may show several duplicates if it is a name that is used often.) It doesn't have to be a huge overhaul of the error dialog, just give us a little bit more help locating where the problem files are so we can go and fix them!