File size limits for File Request uploads
We have tried using the File Request to encourage our supply chain to upload files directly from our filing system on Box instead of using unathorised file transfer services, however it frequently fails due to file size. I note in the FAQ that the maximum file upload size is limited by that permitted by the content submitter - it would be more useful if the file upload size was based by that permitted by our account as the organisation requesting the file. As the File Request service also doesn't permit uploading of folders, this often means our content submitters have to upload a zip file which may exceed the file size permitted for their account, discouraging them from using it.
Anonymous
shared this idea
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Anonymous
commented
I concur with this statement. We have had multiple users in our enterprise complain about this. We believe that this limit should be "advertised". It is not. Being in a FAQ makes no sense. If we have 150GB limit, that limit should be platform wide.
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Anonymous
commented
Agreed. File Request file uploads should match those to the plan, ie, 150GB for E+, 50GB for E, etc.)
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Adminmikephillips
(Admin, Box)
commented
Or more specifically, change the max file size of a File Request to align with a customer's license tier (150GB for E+, 50GB for E, etc)
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Adminmikephillips
(Admin, Box)
commented
File requests should support the same max file size as a customer's license tier (Enterprise Plus 150GBs, Enterprise 50GBs, etc) rather than having a 32GB limit
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Anonymous
commented
I was asked by a University collaborator and Box customer to share files using Box. When I tried, I was met with a block to uploading files over 250MB unless I paid money for an upgrade. Obviously, I won't pay to do a simple favor for a collaborator Box customer. If you think the 250MB limit is a good revenue strategy, you should put that to the requestor, not the responder. Because of this restriction/structure, I will not recommend Box to my colleagues.